Quality Assurance Specialist

Gallagher Fluid Seals•King of Prussia, PA

17d•Onsite

About The Position

The Quality Assurance Specialist supports the administration and continuous improvement of the company's quality management processes. The position focuses on quality documentation, customer communication, nonconformance management, corrective actions, and compliance with applicable quality standards and customer requirements. The specialist works with customers and internal departments—including sales, customer service, operations, and purchasing—to investigate quality concerns, coordinate resolutions, maintain accurate records, and help prevent recurring issues. Regular presence at the KOP facility is required.

Requirements

High school diploma or equivalent.
Experience in quality assurance, quality systems, customer service, manufacturing administration, or a related role.
Strong written and verbal communication skills, including the ability to communicate professionally with customers.
Excellent organizational skills and attention to detail.
Ability to manage multiple issues, deadlines, and follow-up activities simultaneously.
Strong problem-solving skills and ability to coordinate investigations across departments.
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
Ability to maintain accurate records and handle customer and company information professionally.

Nice To Haves

An associate degree or additional relevant education.
Experience supporting an ISO 9001 quality management system.
Familiarity with corrective and preventive action processes, root cause analysis, and nonconformance reporting.
Experience preparing customer corrective action responses, such as 8D reports, or similar documentation.
Experience in manufacturing, industrial distribution, gasket fabrication, or industrial sealing products.
Familiarity with certificates of conformance, material certifications, customer specifications, and supplier documentation.
Experience with ERP systems or electronic document control systems.
Exposure to internal audits, external audits, and management review processes.

Responsibilities

Maintain quality management system documentation, including procedures, work instructions, forms, records, and other controlled documents.
Ensure quality records are accurate, complete, organized, and maintained according to company procedures and applicable requirements.
Prepare and maintain certificates of conformance, material certifications, quality reports, and other customer-required documentation.
Assist with compliance with ISO 9001 requirements and applicable customer-specific quality standards.
Coordinate document updates, revisions, approvals, and distribution so employees can access current documentation.
Support internal and external quality audits by organizing records, gathering documentation, and coordinating responses to findings.
Maintain tracking logs and reports for customer complaints, nonconformances, corrective actions, and other quality activities.
Serve as a primary contact for customer quality inquiries, documentation requests, and quality concerns.
Communicate with customers to gather information, clarify specifications or requirements, and coordinate resolution of quality issues.
Coordinate customer complaint responses and engage appropriate internal personnel in investigation and resolution.
Prepare and submit customer responses, corrective action reports, and supporting documentation within established deadlines.
Monitor open customer quality issues and provide timely status updates to customers and internal stakeholders.
Maintain professional, responsive customer relationships and help protect customer satisfaction and confidence.
Partner with sales and customer service to communicate quality requirements and customer expectations internally.
Document and track nonconformances, customer complaints, supplier issues, and internal quality concerns.
Coordinate root cause investigations with relevant departments and help determine appropriate corrective actions.
Facilitate assignment, implementation, and follow-up of corrective and preventive actions.
Monitor corrective action due dates and verify completion of required documentation and supporting evidence.
Assist in evaluating corrective action effectiveness and identifying ways to prevent recurrence.
Escalate overdue actions, recurring issues, and significant quality concerns to management.
Maintain organized records of investigations, resolutions, and lessons learned to support continuous improvement.
Compile and analyze quality data, including customer complaints, nonconformance trends, corrective action status, and recurring issues.
Prepare periodic quality reports and performance metrics for management review.
Identify trends and opportunities to improve processes, documentation, communication, and customer satisfaction.
Support process improvement initiatives with operations and other departments.
Assist with preparation and coordination of management reviews and quality improvement initiatives.
Promote consistent adherence to quality procedures and a culture of accountability throughout the organization.
Perform other duties as assigned.