Quality Assurance Specialist

Compass Connections•San Antonio, TX

7d•Onsite

About The Position

Compass Connections is hiring a Quality Assurance Specialist for its Foster Care facility in Grand Prairie, Texas. The organization provides emergency shelter and group home placement for children while working toward family reunification. The role supports residential service programs by monitoring regulatory compliance, reviewing records and operational documentation, assisting with policies and procedures, and providing oversight and coordination for areas including assets, maintenance, food, transportation, travel, and safety. The position requires fluency in English and Spanish, a bachelor’s or undergraduate degree, and four to six years of related experience and/or training. A graduate degree and six or more years of related experience and/or training are preferred. First aid, CPR, and emergency behavior intervention certifications are listed. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., though the role may require flexible or irregular hours, including evenings, nights, weekends, and holidays, and frequent travel between locations. Employment is contingent on drug screening and criminal background checks. Employees must provide proof of work eligibility when requested and receive an annual influenza vaccination or obtain an approved medical or religious exemption. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

Fluency in English and Spanish.
Bachelor’s or undergraduate degree from an accredited program or university.
Four to six years of related experience and/or training.
First aid, CPR, and emergency behavior intervention certifications.
Pass a pre-employment drug screen and random drug screens during employment.
Pass pre-employment and biennial criminal background checks.
Provide proof of work eligibility status upon request.
Receive an annual influenza vaccination or obtain an approved medical or religious accommodation exemption.
Demonstrate the ability to respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
Demonstrate the ability to work collaboratively with staff, service providers, and professionals.
Demonstrate the ability to organize and prioritize duties efficiently.
Demonstrate the ability to work in a fast-paced environment while maintaining emotional control and professional composure.
Maintain computer literacy required for the responsibilities of the position.
Work effectively without intensive supervision, both independently and as a member of a multidisciplinary team.
Maintain a working knowledge of Compass Connections policies and procedures.
Be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Graduate degree from an accredited program or university.
Six or more years of related experience and/or training.

Responsibilities

Meet applicable federal and state regulatory guidelines and standards.
Conduct scheduled and ad hoc reviews of child records, personnel files, medication logs, and operational documentation to verify accuracy, completeness, and compliance.
Document recommendations and technical assistance provided.
Provide oversight of assigned division assets using the designated system for procuring, assigning, and reassigning assets in accordance with A-133 guidelines and agency policy.
Ensure vehicle leases are current and required maintenance and safety recalls are completed according to lease requirements.
May chair the division Safety Committee or another ad hoc committee.
Collaborate with program leadership to update policies and procedures based on regulatory changes or audit outcomes.
Submit records reviews and investigation summaries on time.
Collaborate with program leadership during requests for information and interviews.
Participate in scheduled meetings, in-service training, and team decisions.
Maintain professional and ethical conduct in accordance with the employee handbook, including respect for staff, children, and community members and compliance with the dress code.
Provide evaluation and supportive services to residential programs in the areas of assets, maintenance, food, transportation, and travel/safety.
May liaise between residential programs and supply vendors, using Compass Connections procurement as appropriate, for travel, safety, food, maintenance, and assets.
Coordinate tactical and strategic activities during emergency evacuations of the service population.
Provide oversight of division safety initiatives and workplace safety data.
May provide evaluative oversight of National School Lunch Program activities and deliverables and supervise the National School Lunch Program Director.
Meet deadlines required by the program supervisor and federal partners.
Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
Work collaboratively with staff members, service providers, and other professionals.
Organize and prioritize responsibilities efficiently; work in a fast-paced environment while maintaining emotional control and professional composure.
Maintain the computer literacy needed for the position and work effectively both independently and as part of a multidisciplinary team.
Maintain working knowledge of Compass Connections policies and procedures.