Quality Assurance Specialist
About The Position
The Quality Assurance Specialist thoroughly analyzes and reviews Energy Assistance applications submitted by clients and the Energy Assistance Team for completeness and accuracy. The role verifies client eligibility based on source funding guidelines, organizes completed and pending LIHEAP applications, and works with clients to ensure household application information is complete and complies with program guidelines. The Specialist maintains strict confidentiality regarding information about families served by the program, attends required meetings and trainings, and performs additional duties as directed by the Quality Assurance Manager.
Requirements
- High School Diploma or GED.
- One year of work experience in the clerical field or a related field, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
- Successful results of pre-employment and continued-employment assessments, including fingerprinting, drug testing, medical examinations, and background checks.
Responsibilities
- Verify client eligibility based on source funding guidelines.
- Review Energy Assistance applications for completeness and accuracy.
- Account for, compile, and organize completed and pending LIHEAP applications.
- Work with clients to verify that household application information is complete and adheres to program guidelines.
- Maintain confidentiality of information regarding families served by the program.
- Attend required team meetings, staff meetings, and trainings.
- Perform additional duties as directed by the Quality Assurance Manager and other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
