Quality Assurance Specialist

Hilton Grand Vacations•Park City, UT

About The Position

HGV is seeking a polished, motivated Quality Assurance Specialist to play a key role in the final stage of the sales process. The specialist serves as the primary liaison between customers and the contractual aspects of their new purchase, guides customers through closing, and helps ensure a seamless ownership experience. The position involves explaining paperwork and contracts, supporting the reservation process, following up after the sale, and providing product and service guidance. The stated pay range is $29–$32 per hour, depending on experience.

Requirements

At least 1 year of customer service experience.
An active Utah Notary Public Commission or the ability to obtain one within 90 days of employment.
An active Utah Real Estate License or the ability to obtain one within 90 days of employment.
High school diploma or GED.
Ability to work flexible schedules that include mornings, evenings, weekends, and holidays.
Strong ability to efficiently resolve complex customer service issues.

Nice To Haves

More than 1 year of experience notarizing contract documents.
BA/BS or bachelor’s degree.
At least 2 years of supervisory experience.
An active Utah Real Estate License and/or active Notary Public Commission.

Responsibilities

Ensure new owners understand their paperwork and contracts, guide them through the reservation process, and address concerns to build confidence in their purchase.
Take ownership of post-sale follow-up to minimize cancellations and ensure a smooth transition for new owners.
Collaborate with Sales and Hospitality teams to uphold outstanding customer service standards.
Offer owners technical support and advice regarding product features and associated services.