Quality Assurance Specialist
About The Position
The Quality Assurance Specialist ensures the integrity of systems data points, maintenance changes, transactions, and documentation. The role conducts quality assurance reviews to verify compliance with operational policies, procedures, and legal requirements, and processes legal documents received by the bank, coordinating timely responses across departments. The position supports the Business Assurance Manager in executing operational plans, tracking and reporting performance metrics, identifying and resolving quality issues, and supporting continuous improvement. It also receives and processes legal requests, coordinates with attorneys, external agencies, and internal departments to compile responsive records, and assists with audits and regulatory examinations. The role works in an office setting; telework is not available. Limited travel may be required.
Requirements
- Associate or bachelor's degree in business administration, finance, or a related field, or equivalent related experience such as quality assurance or auditing.
- Ability to maintain confidentiality and professionalism.
- Strong ability to scrutinize complex information and identify discrepancies or issues.
- Strong verbal and written communication skills, including the ability to explain complex ideas clearly.
- Ability to manage multiple tasks, prioritize effectively, work independently, and meet deadlines.
- Ability to collaborate across departments and with external parties.
- Ability to adapt to changing project priorities or requirements.
- Strong follow-up skills to ensure outstanding issues are resolved in a timely manner.
- Ability to work occasional overtime during peak periods.
- Teamwork orientation and strong problem-solving skills.
Nice To Haves
- Knowledge of regulatory compliance, legal processes, and financial institutions.
Responsibilities
- Support the Business Assurance Manager in executing operational plans set by the Director of Business Support and Delivery.
- Track, analyze, and report key performance metrics for the department.
- Review system data points, input information, maintenance changes, documentation, and transactions according to established Quality Assurance Procedures.
- Verify compliance with internal policies and external regulations.
- Track issues identified during quality assurance reviews and follow up until resolved.
- Ensure corrective actions are implemented and documented.
- Identify trends and recurring issues to support continuous improvement and mitigate potential risks.
- Maintain current knowledge of operational policies, procedures, controls, processes, and applicable regulatory requirements.
- Receive, review, and process legal documents, including summons, subpoenas, levies, and garnishments.
- Respond to legal document requests promptly and meet applicable deadlines.
- Serve as a point of contact for attorneys and external agencies, clarifying the scope of legal requests.
- Coordinate with legal, operations, and other departments to compile records and documents needed to respond to legal requests.
- Work with other departments to ensure reviews verify adherence to policies, procedures, controls, and regulations.
- Comply with applicable policies and procedures, including the Bank's BSA/AML policy.
- Assist with audits, regulatory reviews, and examinations by gathering requested documentation.
- Perform additional tasks as directed by the Business Assurance Manager or Director of Business Support & Delivery.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
