Quality Assurance Specialist
About The Position
The Quality Assurance Specialist ensures the integrity of systems data points, maintenance changes, transactions, and documentation. The position conducts quality assurance reviews to verify compliance with operational policies, procedures, and legal requirements. It also processes legal documents received by the bank, ensuring timely responses and coordination across departments. The role supports the Business Assurance Manager in carrying out operational plans, tracking and reporting performance metrics, following up on issues through resolution, and identifying recurring trends to support continuous improvement and risk mitigation. It also receives and processes legal requests, coordinates with attorneys and external agencies, and works with internal departments to compile records and respond by applicable deadlines. This is a non-exempt position with no supervisory responsibilities. It is based in an office setting, and telework is not available. Limited travel may be required.
Requirements
- Associate or bachelor's degree in business administration, finance, or a related field, or equivalent related experience such as quality assurance or auditing experience.
- Ability to maintain confidentiality and professionalism.
- Strong attention to detail and ability to scrutinize complex information and identify discrepancies or issues.
- Strong verbal and written communication skills, including the ability to explain complex ideas clearly.
- Ability to manage multiple tasks, prioritize effectively, work independently, and meet deadlines.
- Ability to collaborate across departments and with external parties.
- Ability to adapt to changing project priorities or requirements.
- Strong follow-up skills to ensure outstanding issues are resolved in a timely manner.
- Ability to work occasional overtime during peak periods.
Nice To Haves
- Knowledge of regulatory compliance, legal processes, and financial institutions.
Responsibilities
- Support the Business Assurance Manager in executing operational plans set by the Director of Business Support and Delivery.
- Track, analyze, and report key performance metrics for the department.
- Review system data points, input information, maintenance changes, documentation, and transactions according to established quality assurance procedures and applicable policies and regulations.
- Track issues identified in quality assurance reviews, follow up through resolution, and document corrective actions.
- Identify trends and recurring issues to support continuous improvement and mitigate risks.
- Maintain current knowledge of operational policies, procedures, controls, processes, and regulatory requirements relevant to quality assurance reviews.
- Receive, review, and process legal documents, including summons, subpoenas, levies, and garnishments, and respond within applicable deadlines.
- Serve as a point of contact for attorneys and external agencies, clarifying legal requests and coordinating timely provision of information.
- Collaborate with legal, operations, and other departments to compile records and documents needed to respond to legal requests.
- Work with departments to verify adherence to policies, procedures, controls, and regulations through quality assurance reviews.
- Comply with applicable policies and procedures, including the Bank's BSA/AML policy.
- Assist with audits, regulatory reviews, and examinations by gathering requested documentation.
- Perform additional duties as directed by the Business Assurance Manager or Director of Business Support & Delivery.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
