Quality Assurance Specialist III

Chesapeake Utilities Corporation•, DE

5d•$84,000 - $112,000

About The Position

The Quality Assurance Specialist III audits construction, operations, maintenance, and emergency response activities to identify opportunities for improvement and recommend corrective actions. The role ensures work processes are adequate and effective, supporting safe, reliable, and uninterrupted energy delivery in compliance with federal, state, and local regulations and company policies and procedures. The specialist may be assigned complex audit projects and is expected to work independently with minimal supervision while providing technical leadership to other Quality Assurance Specialists. The position audits work involving the company’s energy delivery assets, documents findings, recommends corrective actions, coordinates with operational and construction teams, supports contractor onboarding, and monitors materials and project records. It also provides technical advice and investigates complaints as needed.

Requirements

High school diploma.
Seven years of experience in Quality Assurance or a related role.
Non-DOT standard driver’s license.
Familiarity with utility industry standards, regulations, and best practices related to natural gas pipelines.
Familiarity with gas construction practices, including trenching, backfilling, welding, and pressure testing.
Understanding of propane and natural gas infrastructure, including pipelines, valves, meters, regulators, and compressor stations.
Awareness of OSHA safety standards and state-specific utility regulations.
Understanding of Operator Qualification (OQ) requirements and their application to field personnel and contractors.
Understanding of contractor management and onboarding processes.
Strong knowledge of gas construction standards and safety protocols.
Proficiency in MS Office and other business software.
Excellent technical writing and communication skills.
Ability to read and interpret federal and state regulations as they relate to enterprise procedures and processes.
Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Ability to interact with multiple departments and external stakeholders.
Ability to clearly convey findings and recommendations to technical and non-technical audiences.

Nice To Haves

Bachelor’s degree in Engineering, Business, or a related field, or equivalent experience.
Prior propane and/or natural gas experience.
Operator Qualification (OQ) certification.

Responsibilities

Audit construction installation, maintenance, and emergency response activities involving energy delivery assets for compliance with company policies, standards, and applicable codes and regulations.
Audit covered work including installation of mains, services, and meter sets; line locating; leak surveys; and other tasks designated by the company.
Document audit findings and recommend corrective actions, including policy or procedure updates, suspension or disqualification on covered tasks, and remedial training.
Provide technical leadership to other Quality Assurance Specialists.
Maintain professional and constructive relationships with employees, contractors, and third parties, representing the company’s Vision and Mission values.
Coordinate with Construction Services, Field Services, and District Operations Managers to ensure projects are appropriately reviewed and verified.
Assist with onboarding new contractor crews.
Monitor material suppliers and material storage, and work with Engineering on material failures to support continuous improvement.
Audit records and relevant project documents, including service cards, permits, and as-built drawings.
Provide technical assistance and advice to team members and other departments on difficult or unusual problems.
Investigate complaints and follow up to ensure satisfactory resolution.