Quality Assurance Specialist III

State of Maryland • Harford, MD

3d

About The Position

The Quality Assurance Specialist III supports the State and monitors the local implementation of improvement plans, program compliance, and best practices. The role enters and analyzes local data, conducts peer reviews, and analyzes compiled data to identify trends, inform practice, and improve program compliance and quality. The position provides daily data analysis and consults with the Assistant Director to ensure reporting accuracy. It is located at the Harford County Department of Social Services, In Home Services, in Bel Air, Maryland.

Requirements

• Six years of qualifying experience: two years in the administration of a human services program or conducting studies and analyses of programs, procedures, practices, and organizations, plus four additional years of professional or technical experience in those areas.
• Qualifying experience may be substituted with a bachelor's degree from an accredited college or university and two years of qualifying experience.
• Graduate-level education in a human-services-related field may substitute for required experience at 30 credit hours per year, up to six years.
• U.S. Armed Forces experience as a commissioned officer in specified Administrative Officer classifications or specialty codes in the General, Administrative, Clerical and Office Services field may substitute year for year for the required experience.

Nice To Haves

• One year of experience in the administration of a social service organization.
• One year of experience completing data for accuracy.
• One year of experience developing practices to improve compliance and programs in a social service environment.

Responsibilities

• Provide customer service to internal and external customers that meets or exceeds Department standards.
• Analyze data and prepare reports from sources including program compliance, program integrity, corrective action responses, process effectiveness, secondary case reviews, agency appeal hearings, statistics, and internal and external audits.
• Identify data trends and potential root causes to establish or improve monitoring, worker compliance, and reporting procedures through ongoing reviews of CJAMS, data reports, and audit findings.
• Participate in planning, formulating, and modifying strategies to resolve compliance deficiencies and address agency audit findings.
• Develop tools such as charts and tables to present statistical information to leadership in an accessible format.
• Consult with agency staff to stay informed about policies that may affect program data.
• Assist with independent case reviews and provide feedback to address or correct issues brought to the Assistant Director's attention.
• Perform other position-specific duties as assigned by a Services Supervisor or Administrator.

Benefits

• Health insurance, dental insurance, and vision plans offered at low cost.
• Six personal leave days annually for new State employees, prorated based on start date.
• Ten days of accumulated annual leave per year.
• Fifteen days of accumulated sick leave per year.
• Up to 60 days of paid parental leave upon the birth or adoption of a child.
• At least 12 holidays per year.
• Credits toward a retirement pension.
• Positions may be eligible for telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed