Quality Assurance Representative

Capital Vacations•Hollywood, FL

3d•Onsite

About The Position

Quality Assurance Representative Capital Vacations | Hollywood Beach, Florida Join One of the Fastest-Growing Companies in Vacation Ownership Capital Vacations is redefining the vacation ownership experience. As one of the fastest-growing companies in the hospitality industry, we provide our members with access to more than 90 Club destinations and thousands of additional vacation options worldwide. Our success is built on exceptional people, outstanding service, and a commitment to delivering unforgettable vacation experiences. We're seeking a detail-oriented Quality Assurance Representative to join our Hollywood Beach team. This is an excellent opportunity for an experienced timeshare professional who is passionate about protecting the integrity of the sales process while ensuring every new owner leaves confident and excited about their purchase.

Requirements

Previous Quality Assurance or Sales experience within the Vacation Ownership/Timeshare industry preferred.
Notary Public (or ability to obtain and maintain Notary credentials).
High school diploma or GED required.
Strong attention to detail and organizational skills.
Excellent customer service and communication abilities.
Comfortable working independently in a fast-paced sales environment.
Strong computer and typing skills.
Ability to multitask while maintaining accuracy.
Flexible schedule, including weekends and holidays.

Nice To Haves

Professional and confident
Highly detail-oriented
Ethical and compliance-focused
Customer-service driven
Organized and dependable
Comfortable handling difficult conversations
Experienced in reviewing contracts and documentation
Vacation Ownership Quality Assurance
Contract Processing
Loan Processing
Title or Escrow Services
Closing Coordination
Banking or Financial Services
Timeshare Sales

Responsibilities

Conduct professional contract closings with new owners.
Verify the accuracy and completeness of purchase documents.
Review contracts to ensure compliance with company policies and regulatory requirements.
Educate owners on their purchase and answer questions regarding ownership.
Help reduce contract cancellations by reinforcing the value of ownership while maintaining the highest ethical standards.
Prepare and organize contract files for funding and document management.
Download, label, and maintain required QA recordings and documentation within established timelines.
Identify potential misrepresentation concerns and communicate findings to Sales Management.
Assist with cancellation retention efforts while following all company procedures.
Maintain accurate records and complete administrative responsibilities in a timely manner.
Partner with Sales Leadership to ensure the integrity of the sales process.