Quality Assurance Program Manager

TCS•Stamford, CT

About The Position

We are seeking a Quality Assurance Program Manager to lead enterprise scale quality strategy and delivery across multiple banking products and programs. The ideal candidate blends program management rigor with hands-on automation testing, leadership and deep BFSI domain expertise especially with Fiserv core banking platforms (e.g., DNA, Signature, bill payACH card payment solutions). The role spans test strategy, automation architecture, release governance, vendor coordination, and production quality oversight.

Requirements

1015 years in software quality, with 5 years leading multiteam QA programs in BFSI.
Proven automation testing leadership (framework design, coding standards, coverage strategy) across UIAPIdata layers.
Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking, payments, digital).
Demonstrated production support exposure and hands-on technical skills.

Responsibilities

Own end-to-end QA program planning, budgeting, resourcing, and risk management across multiple workstreams and vendors.
Establish enterprise test strategy (functional, integration, E2E, UAT, NFR) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS).
Drive continuous improvement using shiftleftshiftright practices and standardized quality playbooks (defect prevention, rootcause analysis, test data strategies, and release readiness).
Architect and scale automation frameworks (UI, API, services, DB) using tools such as Selenium WebDriver, Cypress Playwright, RestAssuredPostman, JUnitTestNG, and CucumberBDD.
Integrate automated suites into CICD (Azure DevOps, Jenkins, GitLab) with quality gates, test impact analysis, and dashboards (AllureExtentReportPortal).
Champion data driven testing, synthetic data generation, service virtualization, and environment reliability for predictable, fast feedback.
Lead QA planning and integration testing for Fiserv platformscore banking (DNASignaturePremier), payments (ACHPEP or equivalent), card and digital banking channels covering migrations, conversions, and feature upgrades.
Coordinate with Fiservvendor teams for release notes, defect triage, and hotfix validation ensure end-to-end traceability from regulatory requirements to test evidence.
Govern quality for releases and change windows run gonogo, readiness checks, rollback plans, and defect SLAs.
Oversee production support quality with proactive monitoring, incident RCA, and problem management ensure handson troubleshooting and data validation as needed.
Maintain auditable test artifacts, evidence, and controls support internal external audits and model validations.
Enforce security and privacy test practices (staticdynamic testing inputs, secure configuration, data masking).