Quality Assurance Ops Technical Manager

US Tech Solutions • Sunnyvale, CA

12d

About The Position

As a program manager, you will be responsible for quality assurance for a portfolio of workflows. This includes everything from building out quality assurance processes, to monitoring the quality, to analyzing and addressing error trends.

Requirements

• Proven track record of documenting technical implementations.
• Collaborate with technical staff for the technical aspects of quality monitoring including managing bug fixes.
• 4+ years of cross-functional project management experience.
• Strong communication and collaboration skills.
• Excellent problem-solving, critical thinking, and analytical skills.
• SQL knowledge with experience working with multiple large datasets.
• Content moderation knowledge and/or experience with quality assurance.

Responsibilities

• Execute on the quality roadmap for a portfolio of workflows, working with cross-functional partners.
• Drive execution for each quality implementation, track schedule or milestones, flag risks, resolve issues, and manage escalations.
• Coordinate with stakeholders to ensure alignment on new processes, training on tooling or error categorization, UAT, launch readiness, etc.
• Provide thorough, easy to consume documentation of quality implementations.
• Monitor and report on quality for a portfolio of workflows, working closely with vendor partners and cross-functional partners to flag and address error trends.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager