Quality Assurance Officer - SBR

Marriott Vacations Worldwide•Myrtle Beach, SC

About The Position

The Quality Assurance Officer assists in providing Owners and guests with memorable vacation experiences. The role assures complete and accurate processing of sales documents and emphasizes quality, accuracy, productivity, associate motivation, consistency, effective feedback, and accurate tracking. It reviews sales paperwork and contract details with customers, and reviews loan applications and financial documents with customers to ensure proper completion. The position also uses available resources to serve guests and Owners and fulfills Owner requests for pricing, property maps and descriptions, room locations, and portfolio or network information. The role welcomes guests, anticipates and addresses their needs, interacts promptly and professionally with colleagues and guests, supports positive working relationships and team goals, and follows company policies and safety procedures.

Requirements

Available to work a flexible schedule, including weekends and holidays.
Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Able to stand, sit, or walk for an extended period of time.
Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
May be required to undergo background and drug screening in accordance with company policy and applicable legal requirements.

Responsibilities

Assure complete and accurate processing of documents pertaining to sales.
Monitor quality, accuracy, productivity, associate motivation, consistency, feedback, and tracking.
Review paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
Review contract details with customers.
Review loan applications and financial documents with customers and ensure proper completion.
Use resources such as Vacation Ownership Advisors to provide effective service to guests and Owners.
Fulfill Owner requests regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Welcome and greet guests, anticipate their needs, and address them.
Interact with colleagues and guests professionally and promptly.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to employee concerns.
Follow company policies and safety procedures.