Quality Assurance Compliance Officer

ALTERNATIVES INC•Somerville, NJ

2d•$63,320 - $63,320

About The Position

Alternatives, Inc. is seeking an experienced, strategic, and mission-driven Quality Assurance Compliance Officer to support the organization’s quality, compliance, and continuous improvement efforts. The position focuses on making quality part of organizational practice while protecting the people served and supporting the agency’s mission. Alternatives, Inc. provides person-centered support services to adults with intellectual and developmental disabilities and people with mental illnesses, including residential, behavior support, support coordination, and recreation services. The role is based in Raritan, New Jersey, and may involve remote and on-site work at the Raritan office and agency program sites. The officer conducts audits and internal investigations, monitors agency systems and practices, keeps current on applicable laws and regulations, supports policy and quality-improvement work, and provides technical assistance to staff. The position reports to the Director of Quality Assurance & Corporate Compliance.

Requirements

Master’s degree plus one year of experience working in related area(s), or a bachelor’s degree, or an associate degree plus three years of experience working in related area(s); experience may be substituted for education.
Valid driver’s license from the state of current residence.
Acceptable Department of Motor Vehicles report with five or fewer points on the driving record and no DUIs within the last three years.
Minimum age of 18.
Ability to speak, read, and write English.
Basic computer skills.
Proficiency in Microsoft Word.
Familiarity with Microsoft SharePoint and OneDrive.

Responsibilities

Conduct audits and monitor agency systems and practices for compliance with agency requirements.
Audit service delivery to assess quality standards and compliance with laws, regulations, and standards governing the agency’s services.
Audit attendance records for accuracy.
Audit service-provision documentation and compliance with documentation and billing policies and procedures.
Conduct audits across departments and programs, including remote and on-site work at the Raritan office and agency program sites.
Conduct internal investigations, which may involve remote and on-site work based on the nature and needs of each investigation.
Stay current on federal, state, local, licensing, and accreditation requirements and best practices relevant to agency services.
Research changes in the field and attend seminars and meetings; disseminate and document relevant information as appropriate.
Participate in agency policies and procedures committees to coordinate policies across departments and ensure compliance with funding-source requirements.
Assist in developing, implementing, and maintaining quality-improvement plans, policies, and procedures to support compliance with agency and funding requirements.
Identify staff-development needs and provide recommendations.
Conduct satisfaction surveys with clients, family members, guardians, funding sources, stakeholders, and staff as assigned.
Provide technical assistance and serve as a resource to staff at all levels as needed.
Cooperate with Alternatives, Inc. and the New Jersey Department of Human Services in inspections, audits, inquiries, and investigations.