Quality Assurance Manager

Timeless•Tempe, AZ

8h•Onsite

About The Position

The Quality Assurance (QA) Specialist is responsible for enforcing quality, compliance, and documentation standards across all production processes. This role serves as the final authority on Batch Production Record (BPR) approvals, ensuring all required steps, verifications, and documentation are completed accurately before production progresses or products are released. QA acts as a gatekeeper to production, with the authority to stop or prevent progression when standards are not met. This role operates at the intersection of Production, Compliance, and Data Integrity, ensuring all departments remain aligned with quality and regulatory standards before any product progresses.

Requirements

Strong understanding of regulated production environments (cannabis, pharma, food manufacturing, or similar)
Proven ability to enforce compliance standards in real-time operational settings
High attention to detail with the ability to identify inconsistencies across documentation and physical processes
Strong conflict management skills with the ability to push back on production teams when standards are not met
Proficiency in data tracking and reporting (Google Sheets or equivalent)
Ability to interpret and apply SOPs in dynamic production environments
Clear and concise written communication for audit-ready documentation
2–5 years in a quality assurance, compliance, or production control role within a regulated manufacturing environment
Demonstrated experience in cross-departmental collaboration (Operations, Legal, QA, Production)
Experience with SOP management and development
Experience reviewing or approving batch records, production logs, or equivalent documentation required
Experience participating in audits or inspections strongly preferred
Prior experience in cannabis manufacturing highly preferred
Bachelor's degree in Business, Regulatory Affairs, Supply Chain, Data Analytics, or equivalent experience
Ability to stand and move throughout a production facility for extended periods
Ability to work in a fast-paced manufacturing environment with shifting priorities
Willingness to work occasional extended hours during production peaks or audits
Must be comfortable working in a regulated cannabis production environment
Must pass all required state background checks
Ability to wear required PPE and follow all facility safety protocols

Responsibilities

Review and approve all Batch Production Records (BPRs) at required checkpoints, including: Pre-production (formulation approvals), All Work-In-Process (WIP) stages (grind, infusion, blends, filling, rolling, etc.), Packaging & Label Inspection Reports, Final Batch Record Review after final packaging.
Ensure all required fields, calculations, and documentation are complete and accurate.
Enforce “no blanks, no approval” standard.
Turn approved BPRs into Data Entry within 1 business day.
Verify accuracy of inputs/outputs across all production stages.
Ensure proper execution of documented procedures within BPRs.
Identify and flag errors, inconsistencies, or deviations in real time.
Enforce requirement that no production progresses without QA approval.
Submit and manage all product sampling through Confident Cannabis.
Coordinate: R&D testing, Compliance testing.
Manage COA change requests (internal and vendor-related).
Ensure accurate documentation of all sample submissions and results.
Notify Inventory Team of sampled consumables thru the Sample Testing Log.
Review and approve Packaging & Label Inspection Reports prior to production release.
Ensure all packaging components and labeling meet compliance standards.
Prevent packaging or final production without QA sign-off.
Partner with Compliance to: Develop and refine SOPs related to BPR processes, Build and support training materials, Ensure adherence to internal SOPs and regulatory requirements.
Participate in audits, process improvements, and compliance initiatives.
Perform monthly mock audits to ensure compliance readiness.
Track recurring BPR and production errors in our internal Error Tracker.
Weekly reports will be sent to National Compliance and Regional Production Managers for review.
Identify top issues and support corrective actions.
Participate and support in retraining efforts for repeat errors.
Escalate issues when defined thresholds are exceeded.
Work closely with: Production, Inventory, Data Entry, Compliance.
Ensure smooth handoffs between departments.
Support alignment on timelines: QA review: 1 business day, Data Entry processing: 1 business day.