Quality Assurance Manager

Michael Baker International•Tampa, FL

1d•Remote

About The Position

Michael Baker International is seeking a Quality Assurance Manager (QAM) to join their team. This new role is dedicated to ensuring a successful start to large complex projects (e.g., Design-Build) and provides continued support throughout the life of individual projects. The QAM will also support the larger Michael Baker Quality Program implementation, continuous improvement, and inspection activities as instructed by the Quality Director. This position maintains a relentless focus on quality and continuous improvement with the vision of consistently exceeding customer expectations, while meeting contractual, statutory, and regulatory standards and requirements. The position primarily supports Design-Build projects where Michael Baker has Designer of Record Responsibilities.

Requirements

15 + years of industry or related experience (will consider specific responsibilities in lieu of years’ experience)
Accredited Degree (or equivalent) in Construction Management, Engineering, Business, or a related field
Ability to author project specific quality plans with experience executing quality assurance on multiple simultaneous projects
Demonstrated experience in the Architect/Engineering/Construction field including project/program management, project quality management, and/or design experience
Experience authoring and/or leading quality processes/plans including audits
Experience with Design-Build projects
Strong technical proficiency in Quality-related areas, including ISO 9001, ACI, ASME, PMI, ASQ, related legislation, auditing, and data analysis
Experience in continual improvement activities including nonconformity reporting, corrective/preventive action reporting, and root cause analysis
Ability to travel and visit project teams and/or construction locations throughout the United States
Ability to coordinate multiple projects, measure and report to leadership and support process standardization/improvement
Ability to make recommendations, make proactive decisions, and act based on technical proficiency
Experience and acumen required to anticipate client requirements, work proactively regarding risk and claim management, and work with full autonomy
Superior presentation skills and verbal / written communication skills
Proven relationship-building and the ability to work with a variety of stakeholders in a team environment
Superior leadership skills with ability and willingness to face challenges, solve problems, and motivate others, while maintaining effective relationships with internal & external customers

Nice To Haves

Specific experience with Design and Design Quality Management on large and/or Design Build projects
Experience with State Department of Transportation and/or Federal Horizontal/Vertical Design project
Quality management certification(s) such as ASQ’s Certified Quality Manager, or the US Army Corps of Engineers certified Quality Manager
Preferred experience with State Department of Transportation or Federal clients

Responsibilities

Develop the Project Quality Plan for each assigned project
Establish project quality governance for each assigned project
Independently verify quality processes throughout design and construction for each assigned project
Support recruiting and interviewing the Project Quality Manager (PQM)
Transition quality execution responsibility to the Project Quality Manager after plan development, while maintaining oversight and assurance of compliance with contract, organizational, and any ISO-aligned quality requirements
Ensure project quality processes are fully defined, documented and communicated
Create new and update existing processes according to Michael Baker and client standards and requirements
Develop project specific quality plans and facilitate training to project teams before work begins on each project
Develop plan to transition responsibilities for overall quality after plans are complete and supporting project quality assurance activities
Oversee development and implementation of an organizational and responsibility matrix for the Quality team
Monitor, measure and report on all project specific quality management activities including project specific quality plan and updates, project quality governance, project deliverable/submittal quality management activities, quality training, project audits, process improvement / lessons Learned, support project closeout for quality activities
Maintain relationships and communication tools as needed with project managers, project design quality managers, quality team including discipline specific checker and review team, engineering managers and key subject matter experts (SMEs), Michael Baker vertical leadership for quality reporting
Develop and communicate the performance standards and metrics by which the quality will be measured with monthly and quarterly project quality metrics (e.g., NCRs, submittals completed on time, defect rate, quality verifications forms submitted, and others as required by the project), related quality activities regarding including changes and risk, Impacts to quality from project activities including scope, budget and schedule, and define spot checks with team to include frequency and agenda
Develop regular status reports for assigned projects including key metrics, project quality status, client satisfaction, lessons learned and risk look ahead
Provide Quality Management Leadership supporting the continuous improvement of the Michael Baker Way, Michael Baker corporate quality practices, quality process mapping, quality governance structure, automation and lessons learned improvements
Build quality related training materials for different audiences
Actively participate and lead quality initiatives as part of the corporate quality team
Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting or exceeding customer requirements and expectations
Participate in industry, client, and community relations to enhance and promote Michael Baker International