Quality Assurance Manager

South Bay Solutions•Fremont, CA

1d•Onsite

About The Position

South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware. Our tolerances are measured in microns, our equipment is top-of-the-line, and our team is passionate about quality craftsmanship. The Quality Assurance Manager leads all quality functions to ensure compliance, product integrity, and continuous improvement in a manufacturing environment. This role oversees QC, QE, QMS, and FAI activities while driving corrective actions, reducing defects, and managing supplier and customer quality. The position partners cross‑functionally to integrate quality into processes and support operational and business goals.

Requirements

Strong leadership capability with experience managing multiple quality functions (QC, QE, QMS, FAI)
Deep understanding of quality systems (AS9100 / ISO 9001) and ability to ensure practical, effective implementation
Proven root cause and corrective action expertise (8D, 5-Why, Fishbone) with a track record of reducing repeat issues
Solid knowledge of manufacturing processes, preferably CNC machining and high-mix/low-volume environments
Strong working knowledge of GD&T, inspection methods, and metrology systems (including CMM)
Ability to analyze quality data and drive improvements in PPM, scrap, rework, and overall cost of poor quality
Experience managing supplier quality issues and driving corrective actions with external vendors
Strong customer-facing skills, including handling complaints, RMAs, and formal responses (8D, SCAR)
Ability to balance compliance with operational efficiency (avoid over-inspection, build practical systems)
Effective cross-functional communication and problem-solving skills with Operations, Engineering, and Supply Chain
Bachelor’s degree in Engineering, Quality, or related technical field (or equivalent experience)
7+ years of experience in quality within a manufacturing environment
3+ years of leadership experience managing quality teams or multiple quality functions

Nice To Haves

Experience in semiconductor and medical industries preferred
Strong familiarity with ISO 13485 and ISO 9001 standards
Background in CNC machining or precision manufacturing strongly preferred
Six Sigma certification (Green Belt or higher) preferred

Responsibilities

Lead and manage all quality functions, including: Quality Control (inspection, CMM programming, lab operations), Quality Engineering (RCCA, supplier quality, customer quality, MRB), QMS Management (audits, document control, system effectiveness), First Article Inspection (FAI / AS9102 package completion)
Establish and drive the company’s quality strategy aligned with operational and financial goals
Develop, monitor, and improve key quality metrics (PPM, scrap, rework, COPQ, audit performance, FAI turnaround)
Ensure effective root cause analysis and corrective action processes are implemented and sustained
Oversee supplier quality performance, including issue resolution and escalation
Ensure timely and high-quality responses to customer quality issues and maintain strong customer confidence
Drive reduction of internal defects and variation through data-driven process improvements
Ensure the Quality Management System is compliant, effective, and actively used by the organization
Lead internal and external audit activities and maintain certification requirements
Improve efficiency and throughput of inspection and FAI processes to support production flow
Serve as the escalation point for critical quality issues impacting customers or operations
Partner cross-functionally to ensure quality is built into processes during NPI and production