Quality Assurance Manager (QAM) - Winchester, VA; Must have an active TS with CI Poly

Synertex LLC•Winchester, VA

1d•Hybrid

About The Position

Synertex LLC is seeking a highly experienced Quality Assurance Manager to support a large-scale, high-tempo government records and information operations program. The QAM is responsible for leading all quality assurance and quality management functions within a production-driven operational environment governed by strict performance metrics, quality thresholds, and compliance frameworks. This role ensures end-to-end quality control, process compliance, inspection rigor, and continuous improvement across all operational workflows supporting mission-critical information processing activities.

Requirements

Active Top Secret clearance with CI Polygraph (required)
Bachelor's degree required (BS/BA required)
Minimum 7+ years of Quality Assurance or Quality Management experience
Demonstrated QA leadership on performance-based or production-driven contracts
Experience supporting high AQL (95%+) performance environments
Experience with contract quality assurance surveillance frameworks
Quality Control Plan development
Statistical sampling methodologies
Root cause analysis and corrective action development
Privacy and controlled information handling compliance
AQL tracking and performance reporting systems
QA surveillance design and execution

Nice To Haves

Master's degree preferred (MS/MA)
Experience with process maturity models (e.g., CMMI Level 3 or higher)
Lean Six Sigma certification or facilitation experience
Experience developing QA plans aligned to government performance requirements
Experience in high-volume operational or records processing environments
Lean Six Sigma Black Belt
ASQ CMQ/OE
ISO 9001 Lead Auditor
CMMI-related certifications or assessment experience

Responsibilities

Lead all Quality Assurance and Quality Management activities across contract operations
Develop, implement, and maintain Quality Control Plans aligned with contractual performance requirements
Ensure compliance with defined Acceptable Quality Level (AQL) thresholds
Design and execute QA surveillance methodologies
Conduct statistical sampling and quality inspection activities
Maintain AQL tracking systems and quality performance reporting dashboards
Ensure compliance with applicable privacy, security, and data handling regulations
Monitor operational outputs for accuracy, completeness, and adherence to procedures
Lead root cause analysis and corrective action development
Identify performance gaps and implement corrective and preventive actions
Drive continuous process improvement using Lean and Six Sigma methodologies
Support organizational process maturity initiatives
Interface with government QA and oversight representatives as required
Ensure alignment of QA processes with contractual requirements and quality frameworks
Provide QA input into operational and program leadership decisions