ServiceNow (SNOW) Requirement Engineer - Bethesda, MD; Must have an active TS/SCI with Poly

Synertex LLC

1d•Onsite

About The Position

Join Synertex LLC and bring your expertise to a mission that matters. We're looking for an experienced ServiceNow (SNOW) Requirements Engineer to support our IC customer. The ideal candidate will serve as a critical bridge between stakeholders and technical teams, with responsibilities focused on collecting, analyzing, and refining requirements for SNOW applications and workflows. Given the nature of this role, the selected candidate will regularly interface with very senior IC staff and cross-functional contractors supporting separate contracts. This requires a calm, confident communication style to engage effectively with diverse stakeholders and enable mission success. As a Requirements Engineer, you will play a pivotal role in ensuring the successful execution of IT and SNOW workflow projects that are foundational to the IC Customer's mission. By using your analytical expertise and confident communication style, you will directly contribute to the development of secure, scalable, and impactful solutions. Join a high-performing team where your skills will drive innovation and enable mission success.

Requirements

Active TS/SCI with Poly is REQUIRED
Minimum of 8 years of relevant experience, with proven expertise in collecting and refining technical requirements for SNOW applications and workflows.
14+ years of professional experience
Strong understanding of SNOW platform capabilities, including workflows, applications, and integrations.
Experience operating in dynamic team environments, collaborating with both technical and non-technical stakeholders.
Confidence working with very senior leadership and an ability to communicate clearly, calmly, and effectively across diverse audiences.
Demonstrated ability to navigate and collaborate across multiple contractor teams, fostering alignment in cross-functional environments.
Strong analytical and interpersonal skills for bridging the gap between technical teams and mission-driven stakeholders.

Nice To Haves

Familiarity with Intelligence Community (IC) environments, workflows, and directives.
Experience working in agile or hybrid development environments, including collaboration with Scrum teams.
Certification in ServiceNow frameworks or business analysis methodologies such as Certified Application Specialist or Certified Business Analyst Professional (CBAP).
Capability in creating visual requirements documentation (e.g., process models, data flow diagrams) using tools like Microsoft Visio, Lucidchart, or other standard platforms.

Responsibilities

Partner with senior IC leadership and stakeholders to collect, refine, and prioritize requirements for SNOW applications and workflows.
Translate customer objectives into detailed, actionable requirements while maintaining alignment with mission priorities and system capabilities.
Ensure requirements accurately capture stakeholder needs and are feasible within the technical and operational environment.
Work closely with IC staff, developers, and other contractors to clarify requirements and address gaps in design and implementation.
Facilitate discussions and coordination between teams to ensure that requirements are clearly communicated and understood across contracts and workstreams.
Participate in technical exchange meetings and workshops to refine requirements in alignment with SNOW platform capabilities and best practices.
Document requirements, use cases, process flows, and acceptance criteria in a clear and structured format to guide development and testing teams.
Provide regular updates to IC leadership on requirements status, risks, and impacts, ensuring decisions are informed by accurate and actionable insights.
Actively support change management processes, documenting updates or refinements to requirements based on stakeholder feedback and evolving needs.
Interface confidently with senior IC officials, ensuring requirements workflows are driven by strategic priorities and communicated in a professional, poised manner.
Collaborate across multiple contractor teams, building relationships that foster open communication and alignment toward shared mission goals.