Contract Deputy Program Manager (DPM) - Clarksburg, WV; Must have an active TS with CI Poly

Synertex LLC•Clarksburg, WV

1d•Hybrid

About The Position

Synertex LLC is seeking a highly experienced Contract Deputy Program Manager (DPM) to support a U.S. Government agency. This role provides senior-level operational leadership supporting a large-scale, multi-site classified program focused on analytical, vetting, and intelligence support operations. The Deputy Program Manager supports execution of contract requirements and serves as a key operational leader responsible for ensuring effective day-to-day performance, quality assurance, workforce management, and escalation resolution across distributed sites.

Requirements

Active TS/SCI clearance with CI Polygraph (required)
Bachelor's degree required (BS/BA required)
Minimum 7+ years of federal program or operations management experience
Minimum 5+ years of operations, QA, or workflow leadership on analytical or research services contracts
Multi-site operational leadership experience required
Demonstrated experience supporting FBI, IC, or DOJ mission environments (preferred context experience)
Proven experience with: Workflow operations and shift management
QA oversight and process governance
Personnel performance management and escalation handling
SOP development and enforcement
Surge operations planning

Nice To Haves

FBI or IC vetting domain knowledge
Experience developing or maintaining SOPs in operational environments
Experience supporting surge staffing or high-tempo operational cycles
Familiarity with structured process improvement methodologies
PMP (Preferred or Required depending on contract structure)
ITIL Foundation
Six Sigma Green Belt
Certified ScrumMaster (CSM)

Responsibilities

Support execution of day-to-day program operations across multiple sites
Oversee workflow operations for analytical and vetting support activities
Manage shift operations and workforce coverage across Clarksburg, WV and Winchester, VA
Support surge staffing and rapid response operational planning
Lead QA monitoring and compliance activities across operational workflows
Support development, maintenance, and enforcement of Standard Operating Procedures (SOPs)
Track operational performance metrics and service delivery standards
Drive continuous process improvement across mission support workflows
Support workforce performance management and escalation resolution
Coordinate staffing readiness and coverage across all operational sites
Assist with personnel scheduling and throughput balancing
Support leadership in resolving operational bottlenecks and workforce issues
Interface with Government stakeholders as delegated by the Program Manager
Support execution of mission requirements tied to vetting and analytical workflows
Ensure alignment with FBI/IC/DOJ operational standards and expectations
Assist with implementation of governance and compliance requirements