Quality Assurance Manager

ASM Global•Columbus, OH

5d•Onsite

About The Position

The Quality Assurance Manager oversees all aspects of housekeeping operations at the facility, ensuring cleanliness, safety, and guest satisfaction. This role involves managing staff, coordinating tasks, maintaining equipment and supplies, and ensuring high standards of cleanliness throughout the facility.

Requirements

Solid understanding of housekeeping procedures, and facility management practices within a public assembly or commercial facility.
High school diploma/GED required
Minimum of five years in a housekeeping supervisory leadership role preferably in a hospitality or convention center environment.
Demonstrating proficiency in managing multiple responsibilities with minimal supervision.
Strong problem-solving, planning, organizational, and logistical skills.
Exceptional interpersonal and communication skills (oral and written).
Ability to build effective relationships with diverse stakeholders and work collaboratively.
Physical ability to lift up to 75 pounds, perform bending, stooping, climbing, and operate industrial equipment.

Nice To Haves

Bachelor’s degree in Hospitality Management or related field preferred.
Proven crisis management experience is advantageous.

Responsibilities

Supervise and coordinate housekeeping staff across shifts to ensure efficient and effective cleaning operations.
Provide training on proper cleaning techniques, safety procedures, and guest service standards to maintain hotel-quality cleanliness.
Lead daily housekeeping meetings to plan and assign cleaning tasks, review schedules, and address operational issues.
Review event schedules and housekeeping assignments, addressing any cleaning issues promptly. Recommend solutions to enhance operational efficiency.
Maintain inventory of cleaning supplies and equipment. Coordinate equipment maintenance, repair, and replacement as needed.
Ensure adherence to cleaning standards, safety regulations, and protocols. Monitor quality control to meet facility and guest expectations.
Assist in budget planning and management for housekeeping operations. Monitor expenses, control costs, and optimize resource allocation.
Perform hands-on cleaning tasks as needed, including floor care, restroom cleaning, and trash removal.
Handle spill cleanup, breakages, and maintenance issues. Ensure public and leased areas are clean, safe, and presentable.
Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment.
Prepare reports on housekeeping activities, including staffing levels, cleaning schedules, and inventory usage.
Motivate and develop housekeeping staff. Conduct performance evaluations, provide feedback, and implement training programs.
Drive and oversee sustainability initiatives to enhance waste diversion rates.