Quality Assurance Manager II

DHL (Supply Chain)•Fort Worth, TX

5d•$70,000 - $115,000

About The Position

The Quality Assurance Manager II manages and coordinates quality assurance activities of varying risk and complexity across a single site. The role confirms and responds to site requests for quality support, communicates policies and procedures, serves as a proactive liaison with customers, and develops and oversees site quality resources. It also supports regional and sector quality assurance and regulatory compliance initiatives, as needed, and supports validated processes for regulated hardware, equipment, and software systems when applicable. The manager oversees the maintenance and continual improvement of quality systems and procedures, including management reviews, CAPA, internal audits, self-assessments, change control, document control, and standard operating procedures and work instructions. The role oversees regulatory licensing, permits, and registrations; monitors compliance with applicable regulations, contracts, and customer requirements; and reports results to executive management. It leads regulatory, customer, and third-party audits, manages site quality personnel, and supports associate training, customer service, and continuous improvement. The position requires a bachelor’s degree or equivalent work experience, experience in a regulated or ISO 9001-compliant/certified environment, management or supervisory experience, and experience in manufacturing, food, life sciences, or the 3PL industry. ISO 9001:2015 experience is required. The national salary range is $70,000–$115,000; the range is $70,304–$115,000 in California and $80,169–$115,000 in Washington. DHL Supply Chain offers medical, dental, vision, prescription, discounted stock purchase, a general bonus plan, and a generous PTO policy.

Requirements

Bachelor’s degree or equivalent to four years of work experience.
At least 3 years of experience in a regulated environment or an ISO 9001-compliant or certified environment; ISO 9001:2015 experience is required.
At least 1 year of supervisory or management experience.
Experience in manufacturing, food, life sciences, or the 3PL industry.
Participation in successful standards organization registration in a complex environment.
Experience supervising or implementing quality control programs.
Knowledge of regulations such as FDA, GxPs, ATF, or DEA.
Experience administering training for compliance with regulated standards.
People management skills.
Sufficient computer application experience.
Strong written and verbal communication skills.
Data analysis experience.
Training and facilitation skills.
Self-management skills.
Problem-solving skills.
Project management skills.
Presentation skills.
Report creation skills.
Solution execution skills.

Nice To Haves

Certification related to quality control.

Responsibilities

Manage and coordinate quality assurance activities across a single site, and confirm site requests for quality support.
Communicate quality policies and procedures and act as a proactive liaison with customers on quality assurance matters.
Develop, manage, and oversee site quality resources; manage Quality Technicians as applicable; and hire, train, and develop QA Supervisors, QA Specialists, QA Tech I, and QA Tech II roles.
Support regional and sector quality assurance and regulatory compliance initiatives, as required.
Support validated processes for regulated hardware, equipment, and software systems, as applicable.
Oversee maintenance and continuous improvement of the quality system or procedures, including management reviews, CAPA, internal audits, self-assessments, change control, document control, and standard operating procedures and work instructions.
Oversee regulatory licenses, permits, and registrations.
Assess and oversee regulatory compliance for products handled and services performed at the site against applicable cGxP, contract, and customer requirements, and report results to executive management.
Ensure systems and equipment are validated when applicable and that change control processes are maintained.
Lead regulatory, customer, and third-party audits.
Monitor associate training and development to ensure compliance with processes and regulations.
Track, maintain, monitor, and report site and organizational quality assurance metrics.
Act as the primary customer contact for quality assurance issues and initiatives as needed.
Develop, distribute, and maintain regular management reports.
Lead and support cross-functional continuous improvement projects, activities, and workshops.
Ensure customer service and business standards requirements are met daily.
Plan, conduct, and act on daily inspection processes, including Gemba and Standards Confirmation.