Quality Assurance Investigator: Health Pro III - Grand Junction Regional Center WESTERN SLOPE

State of Colorado•Grand Junction, CO

7d•Hybrid

About The Position

The Quality Assurance Investigator is responsible for ensuring compliance with agency, state, and federal regulations to protect the health, safety, and rights of individuals with intellectual and developmental disabilities. This role focuses on the thorough investigation and prevention of Mistreatment, Abuse, Neglect, and Exploitation (MANE) while supporting high-quality services across residential and day program settings. Grand Junction Regional Center (GJRC) is a collection of group homes that serves adult individuals with intellectual and developmental disabilities (IDD) who need additional support to stabilize and return to community residential settings. GJRC's focus is on improving outcomes for individuals with IDD as well as promoting community integration. GJRC has a total of 10 homes nestled throughout established neighborhoods of Grand Valley. These homes feature warm, comfortable living spaces and private, fenced backyards with recreation equipment.

Requirements

Six (6) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned, such as working with a population with intellectual and developmental disabilities, equal to six (6) years.
Full background check required: CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers) and reference check required.
State of Colorado residency at the time of application and throughout employment.
Motor Vehicle Check required if driving a state-owned vehicle.
Must possess a valid, non-restricted Colorado Driver’s License or a non-restricted U.S. Driver's License for positions within 30 miles of the CO state border. Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date.
TB test is required.
Influenza and other vaccines as required by state and facility.
Must be 18 years or older.
Pre-employment Physical/Tests: Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Nice To Haves

Strong verbal and written communication skills, with the ability to tailor information to various audiences
Proven ability to multitask, manage time independently, and adapt to shifting priorities
Skilled in process development, problem-solving, and root cause analysis
Experience working with individuals with intellectual and developmental disabilities (IDD) and/or mental health needs
Knowledge of Immediate Care Facilities (ICF)/IID standards, survey processes, and quality service delivery for individuals with IDD
Proficient in software tools such as Google Workspace and UKG
Experience writing quality improvement plans and managing departmental functions
Flexible work hours and independent judgment
Labor Relations Alternatives (LRA) investigation certification, or ability to obtain within three months of hire
Knowledge of and adherence to confidentiality protocols
Relevant years of state service experience.

Responsibilities

Conduct independent investigations into allegations of Mistreatment, Abuse, Neglect, and Exploitation (MANE)
Triage critical incident reports and determine level, urgency, and scope of investigation
Interview staff, residents, and witnesses; gather and evaluate evidence; and write detailed, objective reports
Ensure timely and appropriate reporting to law enforcement and regulatory agencies
Audit medical and program records to assess compliance with ICF/IID regulations and internal policy
Monitor service sites to verify safe, effective, and rights-based care is being provided
Identify trends in incident data and propose systemic improvements to leadership
Deliver staff training on MANE prevention, resident rights, and mandated reporting protocols
Collaborate on quality assurance and performance improvement efforts across the agency
Travel to service sites and support other QA functions as needed
Work evenings and weekends as needed

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Public Service Loan Forgiveness Program (for eligible positions)