Quality Assurance Investigator

The Arc Ontario•Canandaigua, NY

5d•Onsite

About The Position

The Quality Assurance Investigator at The Arc Ontario is responsible for conducting thorough, timely investigations into incidents reported to OPWDD or the Justice Center, ensuring all findings, documentation, and follow‑up actions meet regulatory standards. This role manages investigative records, gathers and preserves evidence, conducts interviews, collaborates with program staff, and recommends corrective actions to support agency compliance and service quality. The Investigator also assists with QA reporting, trend analysis, trainings, committee support, and various quality improvement activities while maintaining strict confidentiality and professionalism. If you're driven to uphold high standards, protect the rights of individuals, and strengthen service quality across programs, this position offers a meaningful opportunity to make an impact-apply today and help advance The Arc Ontario's commitment to safety and excellence.

Requirements

Bachelor's degree in human services, business administration or related field.
Over two (2) years of related job experience or an equivalent combination of education and experience.
Experience conducting investigations.
Working knowledge of statutes, regulations and laws governing the care and treatment of persons with an intellectual disability is preferred.
Must have experience conducting trainings pertaining to abuse/neglect investigations.
Preference will be given to candidates with knowledge of OPWDD IRMA and Justice Center WSIR databases.
Microsoft Word, Excel, Access, PowerPoint are necessary.
Ability to master additional software (Therap, Relias, etc.) as needed.
Must have knowledge of investigative techniques.
Excellent interpersonal and communication skills are a necessity.
Must have an awareness of and ability to meet regulatory timelines.
Must have a valid NYS Driver's license.

Nice To Haves

Experience conducting investigations and a working knowledge of statutes, regulations and laws governing the care and treatment of persons with an intellectual disability.
Knowledge of OPWDD IRMA and Justice Center WSIR databases.

Responsibilities

Conduct thorough, timely investigations into incidents reported to OPWDD or the Justice Center.
Ensure all findings, documentation, and follow-up actions meet regulatory standards.
Manage investigative records.
Gather and preserve evidence.
Conduct interviews.
Collaborate with program staff.
Recommend corrective actions to support agency compliance and service quality.
Assist with QA reporting, trend analysis, trainings, and committee support.
Participate in various quality improvement activities.
Maintain strict confidentiality and professionalism.
Formulate, plan, process, and create timetables to conduct accurate, complete, and thorough investigation within OPWDD-specified timeframe.
Review the OPWDD Incident Review Management Application (IRMA) to ensure all required information is entered in a timely manner.
Keep the team informed of new incidents as they occur in the database and enter information as needed.
Prepare for and conduct interviews and obtain sworn statements (when needed) on matters arising from investigations conducted, such as investigations for abuse, neglect, or other categories as defined by OPWDD and the NYS Justice Center.