Quality Assurance Information Coordinator

LifeNet Health•Virginia Beach, VA

36d•$17 - $22•Onsite

About The Position

At LifeNet Health, the Quality Assurance Information Coordinator serves as a recovery partner liaison for clinical recovery partners and acts as a quality contact for internal and external stakeholders. This role involves obtaining and performing an initial review of donor chart documents and production-related information to ensure completeness, accuracy, quality, and compliance with FDA regulations, AATB Standards, and LifeNet Health SOPs. The coordinator is responsible for managing the daily flow of donor charts to ensure timely completion of review and approvals, and may assist with new hire onboarding, special projects, and process improvement initiatives.

Requirements

High School Diploma
Two (2) years of experience (with high school diploma) with patient medical records and medical terminology.
Data entry experience within a healthcare environment or similar highly regulated industry.
Ability to follow defined protocols and procedures.
Able to prioritize multiple, competing priorities and manage workload to meet defined goals.
Able to effectively communicate verbally and in writing.
Independent thinking and decision making.
Demonstrates the ability to successfully gather and evaluate pertinent donor information.
Builds and sustains partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes.
Ensures high degree of accuracy, completeness, and on-time delivery of work.
Proficient in Microsoft Office Suite, Adobe, and related software

Nice To Haves

Associate degree or other advanced degree in Biological Sciences or related field
One (1) year experience in tissue banking

Responsibilities

Acts as a recovery partner liaison for clinical recovery partners.
Acts as quality contact for internal and external stakeholders.
Obtains and performs initial review of donor chart documents and production related information to ensure completeness, accuracy, quality, and compliance with FDA regulations, AATB Standards, and LifeNet Health SOP, as applicable.
Coordinates the daily flow of donor charts to ensure timely completion of donor chart review and approvals.
Assists with new hire onboarding, special projects, and process improvement initiatives when needed.
Compiles and prepares donor chart documents which include but is not limited to recovery documentation, laboratory analysis, medical/hospital records, intake/output/blood bank records, and/or medical examiner reports.
Determines readiness of the record for progression to next step of the donor chart review using defined protocols.
Reviews documentation for accuracy and completeness.
Provides accurate and timely documentation and data verification in donor charts and software systems.
Initiates nonconformances.
Uses courteous, timely, appropriate, and effective communication methods for both internal and external customers.
Requests, obtains, and tracks donor chart documents and information needed from both internal and external stakeholders.
Coordinates the daily flow of donor chart documents to the next step of the donor chart review process.
Works closely with other QA staff members, fostering a team-oriented work environment.
Uses LEAN principles to identify mechanisms to strengthen and improve process controls related donor chart review functions.
Participates in special projects and processes improvement initiatives.