Coordinator Quality Assurance
About The Position
As a Quality Assurance Coordinator, you are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase. HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Requirements
- Minimum 1 year of customer service experience.
- High School Diploma or GED.
- Valid Notary License or the ability to acquire a license.
- Demonstrated expertise in Microsoft Excel
- Ability to work a flexible schedule to include evenings, weekends, and holidays.
- Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
Nice To Haves
- Previous Timeshare/Vacation Ownership experience.
- 1 year or more of administrative/clerical work experience.
Responsibilities
- Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
- Act as a communication liaison between the Sale Support team and leadership during deal submissions
- Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
- Oversee appointment scheduling workflows and QAS assignments for sale submissions
- Coordinate and oversee site date reporting, encompassing all pending contracts and financial data
- Assist in reviewing all mail out contracts for accuracy prior to being mailed out
- Oversee call handling and respond to incoming calls directed to the Quality Assurance team
- Stock items for the day which can include lifting boxes up to 20 pounds.
- Responsible for inventory and supplies for the quality assurance department
- Assist with various projects and programs that may arise in the general operations of the quality assurance department
- Assist with the resolution of audit issues
Benefits
- Medical, Dental, and Vision insurance from Day One
- 401k plan with company match
- Life insurance
- Company stock purchase program
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
