Quality Assurance Coordinator
Hilton Grand Vacations•Orlando, FL
•Onsite
About The Position
As a Quality Assurance Coordinator, you are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
Requirements
- Lifting boxes up to 20 pounds.
Responsibilities
- Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
- Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
- Prepare file that shows pending contract deals and the total net sales value of each contract.
- Prepare and supervise the Issue Report while communicating / following up with QA manager
- Assist in reviewing all mail out contracts for accuracy prior to being mailed out
- Stock items for the day which can include lifting boxes up to 20 pounds.
- Responsible for inventory and supplies for the quality assurance department
- Assist with various projects and programs that may arise in the general operations of the quality assurance department
- Order any office supplies for the department
- Assist with the resolution of audit issues
- Create, distribute and manage all QA schedules
Benefits
- medical, dental, and vision insurance
- 401K plan
- Paid Time Off (PTO) program
- extraordinary travel benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
