Quality Assurance Coordinator - ADESA Framingham

Carvana•Framingham, MA

13d•Onsite

About The Position

ADESA, a Carvana-owned company, operates in over 50 locations throughout the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. Our inventory comprises hundreds of thousands of vehicles across North America. We work in a service industry and embrace a “we” versus “I” culture. Our industry is fun, fast-paced, and competitive. ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! This role reports to the Reconditioning Manager or other designated manager and assures the quality of the Detail Shop process “First Time Right” is applied by Detailers. The Quality Assurance Coordinator communicates with the detail line staff concerning quality and production goals, expectations, and is the first point of contact per detail line.

Requirements

Must be 18 years of age and have a valid driver’s license that meets the requirements.
Able to safely drive a variety of make/model/sizes of vehicles.
Proficiency with computer systems and applications.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Nice To Haves

High School diploma or GED preferred.
minimum of 1 year Detailing/Reconditioning experience preferred.

Responsibilities

Inspect the quality of work done by each team member, identify vehicle quality that does not meet company standards.
Communicate with team members in a positive and collaborative manner when quality does not meet standards.
Identify the strengths of detailers to effectively create their assignments within the detail process.
Ensure proper techniques and procedures are being implemented by team members.
Train team members on standard operating procedures for vehicle detail.
Assist on the detail line and perform final detail tasks as needed.
Maintain a professional appearance, orderly work environment and friendly disposition.
Assist with shop cleaning and basic equipment maintenance.
Maintain a clean and safe work environment.
Report all incidents to management immediately.
Properly log the vehicle information into the computer upon satisfactory completion of inspection.
Photograph and stage vehicles to ensure focused and clear pictures per standards.
Return customer’s vehicles in clean condition.
Run inventory reports for the detail shop.
Advise the designated Manager of all equipment breakdowns and required maintenance immediately.
Any other duties assigned by the designated manager.