Quality Assurance Coordinator

Hilton Grand Vacations • Orlando, FL

3d

About The Position

As a Quality Assurance Coordinator, you are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase. Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners. Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations. Prepare a file that shows pending contract deals and the total net sales value of each contract. Prepare and supervise the Issue Report while communicating/following up with the QA manager. Assist in reviewing all mail out contracts for accuracy prior to being mailed out. Stock items for the day which can include lifting boxes up to 20 pounds. Responsible for inventory and supplies for the quality assurance department. Assist with various projects and programs that may arise in the general operations of the quality assurance department. Order any office supplies for the department. Assist with the resolution of audit issues. Create, distribute, and manage all QA schedules.

Requirements

• Minimum 1 year of customer service experience.
• High School Diploma or GED.
• Valid Notary License or the ability to acquire a license.
• Ability to work a flexible schedule to include evenings, weekends, and holidays.
• Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.

Nice To Haves

• Previous Timeshare/Vacation Ownership experience.
• 1 year or more of administrative/clerical work experience.

Responsibilities

• Serve as the primary liaison to customers for follow-up on incomplete paperwork/monies for contracts and deeding of the client's new purchase.
• Sort and prepare accurate HGV contract documents for new and upgrading owners.
• Monitor and record customer cancellation letters and assist in processing them.
• Prepare a file detailing pending contract deals and their total net sales value.
• Prepare and supervise the Issue Report, communicating and following up with the QA manager.
• Review mail-out contracts for accuracy before mailing.
• Stock department items, including lifting boxes up to 20 pounds.
• Manage inventory and supplies for the quality assurance department.
• Assist with various projects and programs within the quality assurance department's general operations.
• Order office supplies for the department.
• Assist with the resolution of audit issues.
• Create, distribute, and manage all QA schedules.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K plan
• Paid Time Off (PTO) program
• Extraordinary travel benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED