Quality Assurance Coordinator
Volunteers of American Greater New York•New York, NY
•Onsite
About The Position
The Quality Assurance Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards. Paul Hotel Family Shelter is an emergency family shelter located in Manhattan for families experiencing homelessness. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services
Requirements
- Bachelor’s degree in a related field
- Two years of experience in supervision
- Demonstrate ability in the areas of written and verbal communication.
- Other necessary skills include training, audit and evaluation data collection and incident management skills.
Responsibilities
- Assisting the Program Director in daily operations of quality assurance services provided to agency program teams, including but not limited to, internal reviews, monthly reporting, monthly and quarterly committee meetings and other activities as assigned.
- Participate and assist in the development of ongoing staff training, including but not limited to, incident report management, case management and electronic record keeping.
- Support the Program Director in maintaining ongoing systems for the collection and evaluation of data and program demographics.
- Process incident reports.
- Monitor program performance targets, outcomes, and trends.
- Support the Program Director in special projects as needed.
Benefits
- Medical, Dental, & Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off, including a Paid Birthday Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
