Quality Assurance Coordinator

Absolute International Security•Irwindale, CA

6d•$19 - $20•Onsite

About The Position

Absolute International Security is seeking a professional Quality Assurance Coordinator to provide day-to-day support to the Operations department. This role is responsible for ensuring accuracy, consistency, and effectiveness of security personnel in the field by providing remote security monitoring, incident response, and audits for all assigned personnel and locations. This role serves as a central communication point between security guards, security supervisors, clients, and management to ensure efficient operations and exceptional customer service. The ideal candidate is highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.

Requirements

High school diploma or GED required.
Minimum 2 years of security industry or related field experience required.
Must be at least 18 years old
Ability to pass a background check, drug screening, and additional screening requirements
Excellent written & verbal communication and interpersonal skills
Strong multi-tasking, task management, and attention to detail
Possesses a professional and customer service oriented demeanor with emphasis on team collaboration and conflict resolution
Ability to work in fast-paced environemnts and handle emergencies calmly under pressure.
Acts with confidentiality and discretion
Demonstrates initiative and self-motivation
Must be dependable, committed to ethical conduct, and acts with integrity

Nice To Haves

Associate's or Bachelor's degree preferred.
Previous experience in quality assurance, dispatching, security operations, or high volume workforce coordination preferred.

Responsibilities

Monitor and audit security personnel for performance, credentials, training, contract compliance, and adherence to company policy.
Appropriately respond to deficiencies by addressing them with the employee or escalating issues to the appropriate department / manager.
Conduct analysis of security personnel KPIs to ensure proper and effective deployment of security personnel to appropriate locations.
Review and escalate notifications of potential security, operational, or safety risks to the appropriate manager / client.
Ensure compliance with labor laws, company policies, and contractual scope of work requirements.
Conduct Quality Assurance calls to ensure active, alert, and effective security personnel deployed in the field.
Respond promptly to emergencies, incidents, and performance deficiencies.
Use available company technology platforms to ensure quality control with security personnel performance.
Maintain communication with security personnel via phone, text, email, and other company communication platforms.
Document critical security personnel activities, incidents, and operational updates.
Monitor client security cameras according to applicable scope of work.
Complete monitoring logs, incident reports, and shift summaries.
Initiate proper security protocols when incidents are captured and reviewed.
Provide verbal warnings via remote camera "talk-down" features.
Maintain accurate quality assurance records and audit trails.
Prepare security performance reports for management.
Verify timesheets and assist with attendance-related payroll matters.
Monitor and appropriately respond to daily operational logs and shift summary reports.
Support security supervisors and management.
Serve as the primary point of contact for security personnel regarding performance and duties.
Communicate professionally with clients regarding contract performance, updates, and service requests.
Address performance deficiencies and employee concerns in a timely manner.
Assist with onboarding new security personnel into company systems.