Quality Assurance Coordinator

Carvana•Manville, NJ

7d•$19 - $22•Onsite

About The Position

ADESA, a Carvana-owned company, operates in over 50 locations throughout the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. Our inventory comprises hundreds of thousands of vehicles across North America. We foster a collaborative, fast-paced, and competitive culture. ADESA is poised for significant expansion, with investments in facilities, sales growth, and increasing inventory. This role reports to the Reconditioning Manager or other designated manager, assuring the quality of the Detail Shop process "First Time Right" is applied by Detailers. The Quality Assurance Coordinator communicates with detail line staff regarding quality and production goals and expectations, serving as the first point of contact per detail line.

Requirements

High School diploma or GED preferred
XX certification
XX experience preferred
Must be 18 years of age and have a valid driver’s license that meets the requirements
Able to safely drive a variety of make/model/sizes of vehicles
Proficiency with computer systems and applications
Team player who can collaborate well with multiple departments, customers and vendors
Strong customer service skills
High degree of safety focus
Proven ability to multitask while maintaining attention to detail
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Must be able to read, write, speak, and understand English.

Responsibilities

Inspect the quality of work done by each team member, identify vehicle quality that does not meet company standards.
Communicate with team members in a positive and collaborative manner when quality does not meet standards.
Identify the strengths of detailers to effectively create their assignments within the detail process.
Ensure proper techniques and procedures are being implemented by team members.
Train team members on standard operating procedures for vehicle detail.
Assist on the detail line and perform final detail tasks as needed.
Maintain a professional appearance, orderly work environment and friendly disposition.
Assist with shop cleaning and basic equipment maintenance.
Maintain a clean and safe work environment. Report all incidents to management immediately.
Properly log the vehicle information into the computer upon satisfactory completion of inspection.
Photograph and stage vehicles to ensure focused and clear pictures per standards.
Return customer’s vehicles in clean condition.
Run inventory reports for the detail shop.
Advise the designated Manager of all equipment breakdowns and required maintenance immediately.
Perform any other duties assigned by the designated manager.