QUAC-Quality Assurance Coordinator

Lifemark Health Group•Mississauga, ON

111d•Onsite

About The Position

This role is essential for reviewing, editing, and ensuring the accuracy of medical assessment reports. A Quality Assurance Coordinators' goal is to produce clear, accurate, and professional IME reports that complies with current regulations, as well as AssessMed's standards.

Requirements

A regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist or Nurse
1-2 years work experience in medical clinic. / hospital or insurance office
French/English fluency ability to communicate professionally (oral and written)
Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
Solid command of the English language and demonstrated excellent communication skills
Has working knowledge of MS Word and Excel and the ability to learn and navigate new system
Flexible and team-oriented

Responsibilities

Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar and compliance with current regulations.
Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.
Collaborate with assessors, to address quality issues and implement corrective actions.
Provide training and support to assessors on quality assurance procedures and documentation requirements.
Ensure accurate report timelines are recorded
Ensure reports are sent to the client on time
Ensure the timely follow-up and tracking of all QA statuses and reports
Follow QA protocols for releasing and saving reports
Offer exceptional customer service when responding to client queries and/or explaining report discrepancies
Identify issues that will impact on service standards and rectify or escalate those issues
Other duties as assigned.

Benefits

Comprehensive and flexible health and dental choices with Flex benefits
Lifemark Employee Assistance Program
Shoppers Drug Mart Employee Discount (30%)
Employee Stock Purchase Plan (25%)
Paid vacation and Wellness days
Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
Goodlife Fitness Corporate Discount Gym Membership
Ongoing internal training and development with opportunities for mentorship
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Nationally recognized brand with a strong digital presence