Quality Assurance Coordinator
About The Position
As a member of the Quality Assurance team, the Quality Assurance Coordinator works seamlessly with both the Project Management Team as well as the Installation Team and Sales Team to ensure a positive outcome for the customer. In this role, you will collaborate with team members to address and solve quality issues and ensure compliance with corporate quality policies and business objectives, to achieve the installation of products with superior value. The Quality Assurance Coordinator is on site confirming products and services provided are at a level that exceeds the customers' expectations. They are responsible for the punch list process and its completion, warranty related matters and all-around quality of product provided.
Requirements
- Thorough knowledge of methodologies of quality assurance and standards
- Commercial furniture knowledge
- Outstanding communication skills
- Excellent organizational abilities
Responsibilities
- Meet with Lead Installer and Project Manager (if applicable or Account Manager) prior to punch walk.
- Inspect all furniture (focusing on locks, drawers, task lights and any electrified furniture pieces).
- Photograph and document damages and missing product on prints in PlanGrid; mark all installation issues with tape (adjustments and alignments). Include Eats & Client Requests.
- Photograph condition of the furniture in PlanGrid for record.
- Address issues from pre-punch.
- Assure the client issues will be resolved.
- Walk through with Installer and regroup with Project Manager (if applicable or Account Manager).
- Confirm all installation issues will be resolved.
- Provide punch list to internal team and process paperwork for replacements within 24-48 hours.
- Send Eats and Client Requests to internal team for Order Processing.
- Update Plan Grid punch list regularly and send to the Internal Team and/or Client (including Eats).
- Schedule install dates with Service Provider and update punch tracker.
- Confirm completion.
- Send signed post install reports, delivery tickets, punch list; send email to verify.
- Host Weekly meeting to review CA and Warranty issues within assigned Market.
Benefits
- great benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
