Quality Assurance Coordinator

UR Thompson Health • Canandaigua, NY

14h • Onsite

About The Position

The Quality Assurance Coordinator plays a vital role in ensuring patient care meets the highest standards of quality and compliance. The coordinator will collaborate with associates, leadership, executives, medical staff and the Quality and Safety Committee to achieved desired outcomes of the system quality improvement program.

Requirements

• Proficient with Quality processes and tools
• Ability to educate and mentor staff regarding quality processes, tools, regulations
• Data Analysis- ability to analyze data and trends to drive improvement
• Ability to collaborate with cross-functional teams to drive and sustain excellent metrics that reflect exceptional quality and service
• Ability to use various software systems and programs from EHR, Microsoft products, regulatory sites, incident reporting
• Demonstrates understanding and ensures compliance with regulatory standards - DOH, TJC, CMS, FDA
• Ability to review events, categorize harm and initiate QA follow up as appropriate
• Assists with investigation and follow up of complaints and grievances as needed
• Bachelor's degree in nursing, allied health, health management or related field
• Minimum 3-5 years of experience in healthcare and quality improvement required
• High level of proficiency with Microsoft products like excel, outlook, Power Point, Teams

Nice To Haves

• Preferred certification in healthcare quality/safety – CPHQ, CPPS etc.
• Preferred Team STEPPS certified or Team STEPPS certified trainer
• Master’s Degree in Science or a field providing knowledge and background for required duties preferred
• Preferred previous medical chart reviews and interpretation of care standards
• Preferred project management experience

Responsibilities

• Collaborate with associates, leadership, executives, medical staff and the Quality and Safety Committee to achieve desired outcomes of the system quality improvement program.
• Educate and mentor staff regarding quality processes, tools, and regulations.
• Analyze data and trends to drive improvement.
• Collaborate with cross-functional teams to drive and sustain excellent metrics that reflect exceptional quality and service.
• Use various software systems and programs including EHR, Microsoft products, regulatory sites, and incident reporting.
• Ensure compliance with regulatory standards including DOH, TJC, CMS, and FDA.
• Review events, categorize harm, and initiate QA follow-up as appropriate.
• Assist with the investigation and follow-up of complaints and grievances as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees