QUALITY ASSURANCE & COMPLIANCE COORDINATOR

Apis Services Inc•Caernarvon Township, PA

20h•Onsite

About The Position

The Quality & Compliance Coordinator plays a critical role in supporting audit readiness, regulatory compliance, and continuous quality improvement across Pennsylvania-based juvenile justice and residential programs. This position assists in monitoring program operations, reviewing documentation, and identifying potential risks to ensure compliance with state regulations, licensing standards, and contractual requirements governing youth serving facilities. Working under the direction of the Quality and Compliance Specialist, the Coordinator helps ensure that the programs maintain high standards of care, documentation integrity, and operational accountability while supporting a culture of continuous improvement.

Requirements

Associate or bachelor’s degree in social work, criminal justice, human services, business, or a related field
Minimum of two years of experience in quality assurance, compliance, auditing, documentation review, or a related administrative role preferred
Experience in juvenile justice, child welfare, behavioral health, residential treatment, or other regulated youth-serving environments strongly preferred
Familiarity with Pennsylvania regulatory framework (e.g., PA DHS/OCYFS IL DHS DBHR) is a plus
Strong attention to detail and organizational skills
Ability to review records and identify missing, incomplete, inconsistent, or noncompliant documentation
Ability to follow established procedures, manage multiple tasks, and meet deadlines
Ability to identify patterns, trends, and areas of concern and communicate them clearly to supervisors
Strong written and verbal communication skills
Ability to work independently and accept direction and feedback
Proficiency in Microsoft Word, Excel, Outlook, and electronic records systems
Ability to manage sensitive and confidential information appropriately
Must be at least 21 years of age
Must possess a valid driver’s license
Ability to travel to program sites as needed
Ability to work within residential or secure program environments

Nice To Haves

Minimum of two years of experience in quality assurance, compliance, auditing, documentation review, or a related administrative role
Experience in juvenile justice, child welfare, behavioral health, residential treatment, or other regulated youth-serving environments
Familiarity with Pennsylvania regulatory framework (e.g., PA DHS/OCYFS IL DHS DBHR)

Responsibilities

Conduct routine internal audits of client records, incident documentation, program files, and other required documentation to assess compliance with agency standards and applicable regulations
Review documentation for accuracy, completeness, timeliness, and consistency
Monitor adherence to internal policies, procedures, licensing requirements, contractual obligations, and other regulatory standards
Assist with preparation for internal and external audits, inspections, licensing reviews, and other compliance-related activities
Prepare audit materials for review, including locating records, organizing documentation, scanning files, and completing required audit tools or forms
Identify trends, gaps, concerns, or potential compliance risks and escalate findings to the Quality & Compliance Specialist
Travel to program sites as needed to conduct on-site audits and monitoring activities
Collect, review, organize, and maintain documents related to quality, compliance, and audit activity
Track audit findings, corrective action items, deadlines, and follow-up activities
Maintain audit logs, monitoring tools, and other compliance tracking systems
Obtain and compile data to support routine reporting, trend analysis, and quality improvement efforts
Assist with data entry and maintenance in electronic records, spreadsheets, and other reporting tools
Participate in data analysis and quality improvement activities designed to strengthen compliance and operational performance
Track trends across programs to help identify training needs, recurring documentation issues, and areas requiring additional oversight
Flag compliance risks early and provide concise summaries for leadership review
Provide clear verbal and written updates to the Quality & Compliance Specialist
Prepare concise bi-weekly status summaries for the Director or other designated leadership
Maintain confidentiality of client, personnel, and organizational information
Communicate professionally and effectively with staff, leadership, and external reviewers as needed
Participate in meetings, training activities, and other department initiatives as assigned
Demonstrate professionalism, accountability, and adherence to agency policies and standards of conduct
Perform other related duties as assigned