Quality Assurance Analyst
Equus•Houston, TX
About The Position
The Quality Assurance Analyst conducts quality assurance reviews and audits across workforce programs, monitors compliance with policies and contract requirements, and supports continuous quality improvement. The role provides policy clarification and technical support to center staff, assists with financial audits, and communicates improvement needs and recommended corrective actions to management. The analyst also tracks client complaints and follows up on corrective action plans.
Requirements
- Bachelor's degree in a related field; an equivalent combination of acceptable related experience and/or training may substitute for two years of the education requirement on a year-for-year basis.
- At least three years of experience in Quality and Project Management, conducting quality assurance audits, and developing quality improvement action plans.
- Knowledge of the principles, practices, methods, and techniques of Quality Management.
- Strong communication and analytical skills.
- Ability to design and deliver presentations and programs.
- Familiarity with Microsoft Word, Excel, PowerPoint, and Access.
Responsibilities
- Conduct case file reviews across Choices NCP, Choices TANF, SNAP, TAA, and WIOA Adult, Dislocated Worker, and Young Adult programs.
- Monitor workforce activities using statistical sampling, audit, and observation techniques to evaluate policy compliance and adherence to contract requirements.
- Assist with creating and updating standard operating procedures.
- Perform monthly center Personal Identifiable Information checks to monitor compliance with Board and Equus policies.
- Provide policy clarification and technical support to center staff.
- Assist with financial audits, including audits of support services and worksite agreement contracts.
- Write, review, and update quality improvement plan items.
- Organize and participate in the Administrative Quality Committee at least five times per year.
- Provide management with consistent feedback about areas needing improvement and recommend corrective actions in weekly reports to the Project Director.
- Follow up on previously implemented corrective action plans.
- Maintain the client complaint log and ensure clients receive a response within 24 hours of contact.
- Establish corrective action plans promptly.
Benefits
- Extensive learning opportunities and networking programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
