Quality Assurance Analyst

SoFi•Jacksonville, FL

About The Position

The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Loan and Banking Operation divisions in its QA function by sharing evaluation results, performance trends and gaps.

Requirements

Must have work experience in the financial industry, with a strong understanding of banking products
Self-motivated and able to work independently, applying analytical skills required to manage multiple tasks
Strong understanding of SoFi products assigned to along with compliance, operational, and risk mitigation
Understanding of statistical and targeted loan sampling concepts
Strong written and verbal communication skills
Ability to work independently, self-motivated
Ability to work and accomplish goals with minimal supervision
Ability to multitask and manage competing priorities
Must be detail-oriented with an ability to work in a fast-paced environment
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Haves

Experience in Investment Banking
Experience in the Mortgage Industry as a Mortgage Loan Officer or in Underwriting
Experience in working with 3rd party vendors/partners in a Relationship Management capacity
Consumer Quality Control or Credit Underwriting experience preferred
Bachelor's degree is preferred, but a combination of education and experience may be considered in lieu of a degree
Decision-making skills (experience making decisions, uncovering needs)
3+ years of working experience preferred in banking or credit union operations that provides a working knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues

Responsibilities

Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units
Maintain forms, documents, and Standard Operating Procedures (SOP’s)
Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)
Apply an effective Quality Improvement Strategy (QIS) by identifying, addressing, and/or escalating issues to stakeholders and business unit leaders
Deep understanding of processes within the product and recommend appropriate control points to ensure the safety and soundness of functionality
Partner with PMO and Engineering on automation and enhancements to processes
Assess project risks, identify contingency actions, and develop/manage a risk plan
Communicate ongoing project health with key stakeholders and business leadership
Monitor and manage staffing levels for QA processes
Create detailed reporting for product and process performance and deliver results in the appropriate cadence
Establish and maintain an effective Feedback loop with stakeholders and business unit leaders
Maintain an awareness of and act in accordance with team goals and business unit policies
Support special projects and seek efficiencies within QA processes
QA production support when necessary