Quality Assurance Analyst
About The Position
Responsible for performing quality assurance reviews, documenting errors related to new account onboarding, completing supersedes/changes related to customer accounts and documenting communications to business partners for remediation as required. Perform all CIP/CDD/EDD processes related to BSA/AML/OFAC as well as the communication and resolution of findings and issues. Complete and update data and production to appropriate application for management review. Anticipate and implement changes to the process as a result of changes in the Bank’s business environment, product on-boarding and regulatory changes. Analyze patterns and trends, and communicate with management to ensure that risks are adequately identified and addressed. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
Requirements
- 4 years of experience in a QA/QC operations function or equivalent work experience is required.
- High School diploma or equivalent required
Nice To Haves
- Bachelor’s degree preferred.
- Experience in complying with Know Your Customer/Customer Identification Programs, Customer Due Diligence and Enhanced Due Diligence programs is preferred
- Experience in banking, financial services or related industry is highly preferred.
- Demonstrates knowledge of how an operational environment runs on a day-to-day basis and achieves optimal efficiencies through coordinated and streamlined processes.
- Knowledgeable in all branch functions associated with KYC/CIP documentation requirements.
- Proficiency in determining high risk clientele and necessary documentation requirements associated with various industries and business lines.
- Strong internal/external customer service and relationship development skills.
- Advanced skills in Microsoft Office applications (Excel, PowerPoint, Word, etc.).
- Effective organizational and time management skills.
- Able to make a conclusive recommendation based on independent analysis.
- Able to multitask in a fast-paced environment and work well in a team-oriented environment.
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
Responsibilities
- Serve as a liaison and subject matter expert for on-boarding initiatives within the various Banking groups. This will include keeping up to date on new account process changes, business unit requests, and answering questions relating to the on-boarding of new accounts, supersedes, forms, etc.
- Conduct quality assurance (QA) reviews of work products derived from new accounts and ensure key performance indicators (KPIs) are tracked and utilized to effectively manage the environment.
- Guide on-boarding process through complex matters and escalates high profile matters accordingly to Banking leadership.
- Manage complex Banking customers and/or clients as needed to collect proper CIP/CDD and expected activity documentation on both new and legacy accounts in order to comply with BSA/AML regulatory requirements.
- Complete audit Reviews for different processes throughout Operations, and this can include Treasury Management operations or Venture Banking operations.
- Provide training and technical support for partners and team members as it relates to customer on-boarding and execution of work processes and procedures.
- Follow BSA/AML guidelines and participates in AML risk assessments of new/changed products and services being introduced to the Bank.
- Ensure accurate CIP/CDD information is recorded regarding source of funds and expected account activity.
- Facilitate remediation of open issues.
- Ensure that internal service level agreements (SLAs) are consistently met. Address areas of improvement for SLA and accounts/approvals outside of the SLA. Develop a streamlined process to improve SLA.
- Adhere to and comply with the applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.), company policies and procedures, completing required training, identifying and reporting suspicious activity to the AML Officer, and knowing and verifying the identity of any customer(s) that enters into a relationship with the company.
- Follow all established policies and procedures.
- Perform other duties and projects as assigned.
Benefits
- 401k plan which includes a company match and immediate vesting.
- Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
- Adoption assistance
- Surrogacy assistance
- Fertility assistance
- Paid parental leave
- Family support solutions including care options for your family.
- Paid vacation days
- Paid holidays
- Volunteer time off
- Tuition reimbursement
- Annual mentorship program
- Leadership development resources
- Access to LinkedIn Learning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
