Quality Assurance Analyst

WVU Medicine

22h•Onsite

About The Position

This role is responsible for the day-to-day activities and coordination of an exceptional quality, safety, and compliance program at Mon EMS. Under general supervision of the Director of Clinical Services and the Medical Director, coordinates the collection, evaluation, and dissemination of Emergency Medical Services (EMS) data relative to specified quality assurance and quality improvement (QA/QAI) programs. This is achieved through extracting and analyzing data, building reports, reviewing clinical performance reporting, coordinating, and conducting individual case reviews and investigating incidents. Accountable for fostering a culture of patient and employee safety, continuous improvement, and assist in the systematic implementation of effective practices designed to reduce errors, increase efficiency, and improve patient outcomes. Serve as a resource to leadership and operations to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives. Will have responsibilities in the areas of Risk Management, Corporate Compliance, and HIPAA Privacy as required. and will work closely with other members of the Clinical Services education team to plan and instruct training and enhance clinical care within the organization.

Requirements

Licensure as a State of West Virginia Paramedic, and certification as a Nationally Registered Paramedic.
Two (2) years of experience as an Advanced Life Support clinician.
Two (2) years of Microsoft Office experience, with emphasis on Excel and PowerPoint.
Ability to effectively communicate verbally and in writing.
Ability to read, understand, curate, and analyze data.
Ability to utilize computing systems that are required for essential job functions.
Reliable and self-motivated.
Ability to understand and solve complex problems.
Exceptional organizational skills with a high attention to detail.
High degree of proficiency in Microsoft Office Suite, Outlook, and Internet applications.
Unencumbered ability to work legally in a healthcare setting in the State of WV and be following all Federal, State, and Local statutes, rules, and regulations.
Ability to function effectively as a team member and work cooperatively and collaboratively in order to commit to an. Achieve common goals. Able to lead small groups of employees effectively. Contributes to building a positive team spirit and morale, striving to enhance working relationships always.
Provides and welcomes constructive feedback despite any conflict between individuals, and provides support to team members, placing success of team above own interests.

Nice To Haves

Licensure as a State of West Virginia Paramedic, and certification as a Nationally Registered Emergency Medical Technician AEMT or Paramedic.
Bachelor’s Degree, from an accredited college or university in business, statistics, quality, healthcare, or related field.
Certification and experience as an EMS Instructor.
Patient Safety or Healthcare Quality Certification (or obtained in 2 years)
Three (3) years of demonstrated work experience in managing programs for: QA/QI, risk management, privacy, and safety compliance.
Three (3) years of experience as an Advanced Life Support (ALS) provider.
Ability to lead groups and projects with ease.
People management skills.
Flexibility and ability to work on multiple projects.

Responsibilities

Review reports generated by EMS personnel for accuracy, completeness, and policy & protocol compliance.
Conduct case reviews and evaluations of 911 communications for measurement of protocol compliance.
Monitor EMS system and personnel performance to provide patient care feedback by reviewing Patient Care reports to ensure correctness and completeness. Follow up with EMS personnel to correct any errors or discrepancies or provide clarification.
Recommend and design quality assurance and quality improvement evaluation methodologies.
Analyzes Computer-Aided Dispatch (CAD) data to determine trends in response time and resource utilization.
Recommend updates to training for individual personnel or entire department based on report reviews.
Support and assist with initial and continuing education, new hire classes, and other education or training programs as directed.
Collaborates with Medical Directors and Mon EMS leadership to make recommendations for clinical remediation and/or improvements in clinical standards of practice.
Liaison and point of contact for customer concerns regarding clinical matters.
Assists in research including data collection and written reporting.
Review and recommend patient care guidelines, policies, and operational procedures.
Conduct compliance audits for the organization to test compliance with established laws, regulations, company policies, and managerial guidelines pertaining to WV OEMS standards of care
Present evidence-based indicators and standards to measure, assess and improve quality patient outcomes and works collaboratively with Mon EMS leadership to approve and implement these initiatives.
Develop, support and deliver data analysis and services such as dashboards, scorecards and reports, to measure and trend key quality metrics, performance improvement initiatives, and support regulatory reporting requirements.
Investigate sentinel events, patient safety concerns, complaints, and deficiencies in standards of care, including maintaining documentation of QI investigations at the direction of the Director, Clinical Services or Mon EMS Medical Director and make recommendations for post-investigation actions to the organization
Maintain security and privacy of all company and patient information at all times in accordance with HIPAA and all other local, state, and federal regulations.
Performs data collection and analysis, to include developing reports, charts, and infographics to share data.