Quality Assurance Analyst

Brilliant Corners•Los Angeles, CA

16h•Hybrid

About The Position

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations. The QA analyst supports the implementation of quality assurance efforts that ensure the integrity, effectiveness, and continuous improvement of The Flexible Housing Subsidy Pool (FHSP) programs at Brilliant Corners. The QA Analyst will collaborate closely with program teams, support teams and leadership to gather insights, analyze data, monitor performance and ensure data quality across programs. This role requires a strong understanding of housing programs, experience with data systems, and the ability to identify and support data solutions that improve service delivery.

Requirements

One year of professional experience in data analysis, report generation, developing training materials, and process mapping.
Strong communication, documentation and project coordination skills.
Strong analytical thinking and problem-solving skills to identify root causes of defects and process inefficiencies.
Ability to interpret data, identify trends, and recommend QA improvements.
Proficient in data management, analysis and reporting tools (e.g., Excel, Salesforce, Asana)
Collaborative, detail-oriented, and committed to equity and accuracy.
Knowledge of QA methods, supportive housing programs and non-profit reporting requirements.
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
Requires mental acuity for analytical reasoning and document interpretation.

Nice To Haves

2 + years working in the non-profit sector or human services or supportive housing, preferred.

Responsibilities

Act as a resource for funder and internal program teams by responding to data requests, providing support around QA-level data, and ensuring accurate reporting.
Produce regular reports on client data, program metrics, and performance outcomes to support internal teams, funders, and other stakeholders. Ensure that all reports meet the required standards for accuracy and completeness.
Assist program teams by analyzing data for trends and insights that could help improve service delivery. Provide data-driven recommendations for enhancing programs based on QA-level findings.
Support the quality assurance efforts by reviewing data for accuracy, completeness, and consistency, providing feedback on discrepancies, and helping resolve issues.
Support ongoing contract compliance by ensuring the maintenance of records, monitoring caseload and invoicing data, and preparing reports for audits and internal reviews. This role plays a key part in supporting data integrity and meeting funder requirements year-round.
Collaborate with other teams such as Program Teams, Operations, Learning and Development, and Data & Technology teams to support quality control.
Provide training and resources on data entry, reporting processes, and best practices to ensure accurate and consistent data collection.
Coordinate meetings and follow-up to support clear communication.
Work closely with program managers, funders, and internal stakeholders to ensure reporting needs are met and data is timely, accurate, and actionable.