Quality Assurance Analyst

Western & Southern Financial Group • Fremont, MI

5d • Onsite

About The Position

Agency Quality Assurance Analyst is responsible for testing of the system updates and upgrades, including the Agency Portal, VUE, Licensing Portal, Salesforce, OnBase, and IVR. Assisting in developing business requirements, test cases and performing UAT for new projects, initiatives and releases. Works closely with GLIC IT, ITSD, CSSI, Lead Agency Business Analyst, Lead Commission Analyst and GLIC Program Team.

Requirements

• Bachelor's Degree Or equivalent experience
• 3+ years' relevant work experience.
• Demonstrated experience in UAT environment of software systems.
• Demonstrated experience in writing business requirements.
• Demonstrated experience in writing test cases.
• Proven strong communication skills (verbal and written).
• Proven technical aptitude to learn new systems.

Nice To Haves

• 2 years of progressive experience in a QA or BA capacity.
• Demonstrated insurance industry knowledge.
• Knowledge of Gerber Life systems, including VUE, Agent Portal, Salesforce and OnBase
• CTFL Upon Hire

Responsibilities

• Assists the Lead Business Analyst with writing and reviewing business/system requirements and scope statements.
• Creates and documents test cases.
• Responsible for tracking, testing and completion of JIRA, PR, click-up and client care tickets for enhancements and defects.
• Performs ongoing testing in UAT in each environment.
• Provides support to various departments on projects and initiatives.
• Works with the various business areas to identify operational inefficiencies and assist in the development and implementation of system and process improvements.
• Performs other duties as assigned.
• Complies with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level