Quality Assurance Analyst

Symetra • ,

5d • $25 - $41 • Hybrid

About The Position

Symetra offers a thrilling chance to become part of our team as a Quality Assurance Analyst! Responsible for ensuring financial and non-financial transactions and interactions are handled according to regulatory requirements, quality standards and published procedures. Responsible for helping to drive quality standards and practices and may act as a subject matter expert for procedure and training efforts.

Requirements

• High school diploma or equivalent work experience, college degree a plus.
• 3-5 years of cumulative, relevant experience
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Candidates will be required (after the initial phone screen) to be on video for all interviews.

Responsibilities

• Conduct review of financial and non-financial transactions, document results, provide feedback and trend analysis to management and employee
• Conduct review of customer/agent/broker interaction, document results, and provide feedback and trend analysis to management and employee.
• Continuously driving quality standards in area of expertise
• Provide subject matter expertise for procedure documentation and training efforts.
• May provide occasional training for business areas.
• Participate in projects and individual assignments.
• Conduct self-audits, document results and analysis.
• Report generation and regular review
• Required to cross train within Quality group to provide back-up on at least 1 or more business areas, program/initiatives, report generation/review

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Company matching for community contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED