Quality Assurance Analyst

TPC•El Segundo, CA

25d•$65,000 - $77,000•Hybrid

About The Position

TPC is seeking a detail-oriented, curious, and collaborative Quality Assurance Analyst to join its Product & Technology team and Commercials division. This is an opportunity for someone early in their QA career with hands-on experience testing digital applications who enjoys understanding systems and business processes. The analyst will work with Product, Engineering, and business users to understand workflows, translate requirements into test scenarios, identify issues, and help deliver reliable, intuitive, high-quality applications. The role calls for curiosity, thoughtful questions, out-of-the-box thinking, and testing from the end user's perspective. TPC is an international debt financier serving the film and television industry, with services including tax credit advisory, brokerage, legal delivery, and post-production accounting. Its Commercials division supports corporate advertisers with production incentives and is expanding its services, technology, and brand identity. The position is full-time with a hybrid schedule: two days per week onsite at the Los Angeles office, with occasional collaborative days in El Segundo. The stated annual salary is $65,000–$77,000, commensurate with experience.

Requirements

At least 2 years of experience in customer support, client success, or technical support, preferably in a SaaS or technology platform environment.
At least 1 year of hands-on QA or testing experience with web-based, SaaS, or other digital applications.
Interest in advertising, production, and/or finance.
Experience creating and executing test cases and test scenarios.
Ability to read and understand user stories, business requirements, and functional specifications.
Experience defining or contributing to clear, testable acceptance criteria.
Ability to troubleshoot and resolve software or platform issues independently and under time constraints.
Strong analytical and critical-thinking skills, including the ability to identify scenarios that may not be explicitly documented.
Experience creating and managing test data.
Ability to reproduce, document, prioritize, and communicate software defects effectively.
Understanding of the software development lifecycle and basic QA methodologies.
Familiarity with Agile/Scrum product development environments.
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
Ability to communicate effectively and build positive working relationships with Product, Engineering, business users, and cross-functional teams.
Ability to manage multiple priorities, maintain SLA compliance, and stay organized in a fast-paced environment.
High attention to detail while understanding broader business workflows and user experience.
Ability to work independently and know when to escalate questions, risks, or blockers.
Comfort with a hybrid schedule requiring two days per week onsite at the Los Angeles office and occasional collaborative days in El Segundo.
Experience with client onboarding workflows or implementation support for a B2B platform.
Familiarity with tiered support models (Tier 1 / Tier 2 / Tier 3) and escalation best practices.
Background creating and maintaining help documentation, knowledge bases, or training materials.
Exposure to basic technical concepts such as APIs, data integrations, or web-based platforms.
Experience using project management or collaboration tools such as Jira, Notion, Confluence, or Slack.
Experience with ticketing systems such as Zendesk, Intercom, Freshdesk, or similar platforms.
Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience.

Nice To Haves

Basic SQL and relational database experience, including querying data to validate application behavior.
Experience testing financial, payment, invoicing, accounting, lending, or other transaction-based applications.
Experience with Commercial, Advertising, Media, or Production-related applications and workflows.
Experience testing role-based access, approval workflows, dashboards, reporting, or data-heavy applications.
Exposure to automated testing tools or frameworks.
Interest or experience using AI-assisted QA tools for generating test scenarios, identifying edge cases, creating test data, analyzing defects, or supporting automated testing.
Basic understanding of browser developer tools and web application troubleshooting.
Familiarity with testing integrations between multiple applications or third-party services.

Responsibilities

Perform hands-on functional testing of web-based and digital applications for new features, enhancements, and bug fixes.
Review product requirements and user stories to understand intended functionality, business rules, and expected outcomes.
Partner with Product Managers, Business Analysts, developers, and business users to clarify requirements and identify gaps or edge cases.
Work with users and subject matter experts to understand workflows, business processes, and real-world use cases.
Translate workflows and user stories into test scenarios, test cases, and acceptance criteria.
Identify positive, negative, boundary, and edge-case testing scenarios.
Create and maintain test data for different scenarios, user types, and workflows.
Execute functional, regression, integration, and exploratory testing.
Validate application behavior across user roles, permissions, workflows, and data conditions.
Identify, reproduce, document, and track defects through resolution.
Write clear bug reports with reproducible steps, expected and actual results, supporting screenshots or documentation, severity or impact, and relevant test data.
Work with Engineering to reproduce issues, answer questions, validate fixes, and perform regression testing.
Communicate testing progress, defects, risks, and blockers to technical and non-technical stakeholders.
Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, demos, and retrospectives.
Support User Acceptance Testing by helping business users understand what to test and capturing and triaging feedback.
Help improve QA processes, test coverage, documentation, and overall product quality.