QUALITY ASSURANCE ANALYST

General Logistics Systems US, Inc.•Mesa, AZ

About The Position

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit www.gls-group.com.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience as a Quality Assurance Analyst or Software Tester in a fast-paced environment
Strong technical acumen and ability to understand complex software systems
Experience in designing and executing test cases for various types of testing, including functional, regression, integration, and performance testing
Ability to work in a dynamic environment and context switch between different projects efficiently.
Familiarity with testing tools and defect tracking systems
Excellent problem-solving and analytical skills with a keen eye for detail
Strong communication and interpersonal skills to collaborate effectively with development teams and stakeholders
Knowledge of Agile development methodologies is a plus
Ideal candidate will have experience working in the Shipping/Logistics domain and exposure to the following programming languages: JavaScript, Python, HTML, C#, SQL, CSS
Attention to detail with a focused approach to solving problems, answering questions, and dealing with people
Professional demeanor, highly energetic, motivated self-starter
Exceptional verbal and written professional communication skills
Skilled with use of Microsoft Office (Excel, Word, PowerPoint, and Outlook)
Decision-making, problem resolution, and creative thinking skills

Nice To Haves

Knowledge of Agile development methodologies is a plus
Ideal candidate will have experience working in the Shipping/Logistics domain and exposure to the following programming languages: JavaScript, Python, HTML, C#, SQL, CSS

Responsibilities

Collaborate with business analysts and development teams to understand project requirements and develop test plans and strategies
Design and execute test cases, including functional, regression, integration, and performance testing
Identify and report software defects, issues, and inconsistencies in a clear and concise manner using issue tracking tools
Participate in the review and validation of user stories and functional specifications
Perform exploratory testing to identify potential usability and user experience improvements
Develop and maintain test data and test environments as required for testing purposes
Define the test strategy for live validations, ensuring a smooth transition to production environments
Work closely with developers to ensure timely resolution of defects and issues
Participate in agile development and scrum meetings to provide feedback and ensure quality throughout the development lifecycle
Conduct root cause analysis of complex defects and work with the development team to identify and implement effective solutions
Present demos to stakeholders prior to software deployments, effectively communicating the functionality and quality of the software
Keep up to date with the latest testing tools, methodologies, and industry best practices
Support and assist developers with the auto deployment process and build release activities
Maintain QA environments by updating them with each new software build, ensuring correct configurations and functionality
Monitor project progress and identify potential risks, proposing mitigation strategies as needed
Maintain up-to-date knowledge of industry best practices, technological advancements, and business trends
May be required to perform tasks beyond those explicitly listed in this role.