Quality Assurance Analyst

CTBC Bank Corp USA • Rowland Heights, CA

11h • Onsite

About The Position

The Operations Quality Assurance Analyst role supports Operations Group units including Loan Services/Operations, Trade Finance, Treasury Operations, Operations Support, Wire Transfer, and Retail Banking Group and other special projects as assigned. This role involves performing and documenting quality assurance reviews, testing policies and procedures, analyzing business changes, evaluating controls, and recommending enhancements. The analyst will also review internal policies, procedures, laws, rules, and regulations to ensure compliance and adequate internal control. A key part of the role is writing accurate and clear QA documentation, evaluating management responses to findings, and monitoring corrective action plans. Building and maintaining relationships with business units and internal control partners is crucial for collaboration. The analyst will communicate QA progress effectively, assign and review risk self-assessments, and operate with minimal supervision while maintaining knowledge of the bank's systems, products, and services.

Requirements

• Bachelor Degree in Business, Accounting or Finance or equivalent experience
• Minimum 3 years of experience in commercial or retail banking, and strong back office operations understanding
• Knowledge of banking operations, including but not limited to origination, servicing, processing, and related laws and regulations, etc.
• Strong analytical ability to solve problems and make sound decisions
• Ability to work independently and as a team when collaboration is needed
• Strong verbal and written communication skills
• Advanced experience with Microsoft suite of office products, including Word, Excel, PowerPoint and Outlook
• Must be detail oriented with strong organizational skills
• Must be able to adapt and work in a fast paced environment with sensitive deadlines and handle multiple tasks simultaneously
• Adhere to policy and procedures and attendance requirements

Nice To Haves

• management or supervisory experience a plus

Responsibilities

• Perform and document quality assurance reviews in accordance with the Branch and Banking Operations Quality Assurance Programs
• Test and evaluate the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyze business and/or system changes to determine impact, identify and assess risk issues
• Evaluate the design of key controls identified and provide control enhancement recommendations as appropriate
• Facilitate open/direct discussions with business areas to identify key risks within the control environment through risk self-assessment
• Review internal policies and procedures and existing laws, rules and regulations to determine applicable compliance and the adequacy of underlying internal control
• Write accurate, clear and easy to follow QA documentation (clearly describe the work flows, the scope of QA work performed, results of test work, and any control or compliance deficiencies noted) while retaining easy to follow work papers and support
• Evaluate the adequacy of management responses to findings and recommendations resulted from internal and external testing groups (i.e. QA, Internal Audit, Risk Management, third-party consultants) and follow up on corrective action plans, up to and including validating process changes
• Monitor and track findings and outstanding issues, perform remediation testing as needed, and review updated procedures associated with exceptions/corrective actions
• Builds, develops, and maintain relationships with the business and internal control partners (Audit, Risk & Compliance) to facilitate collaboration between all lines of defense for testing
• Clearly and concisely communicate QA progress verbally and via written emails, memos and tracking reports
• Assign, track, and review completed risk self-assessments for Banking Operations to ensure proper risk identification and mitigation
• Operate with little supervision while developing and maintaining effective working relationships with business units, branch management, and team members
• Maintain comprehensive knowledge of the bank’s systems, products and services applicable to support Quality Assurance reviews and questions.
• May attend and present information at management meetings, as well as support training initiatives for self and other business units
• Executing on special projects and other assignments as assigned by management

Benefits

• full benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level