Quality Assurance Analyst- National Products

First Bank & TrustBrookings, SD
Onsite

About The Position

This person will be responsible for ongoing quality assurance reviews and user acceptance testing in support of FBT’s National Products Partner programs.

Requirements

  • Associate’s degree and a minimum of 2 years of relevant work experience, or an equivalent combination of education and experience.
  • Strong communication, organization, and analytical skills.
  • Financial services knowledge is essential.

Nice To Haves

  • General understanding of banking compliance regulations.
  • Experience with Salesforce and SharePoint is preferred.

Responsibilities

  • Perform independent monthly reviews of complex regulatory or risk-based processes using internal and Partner systems for various programs managed by the National Products department.
  • Conduct testing of Partner programs prior to launch; including product, system, user experience and documentation testing.
  • Document findings from reviews and testing, assess risk levels, identify trends, and track and validate Partner resolution of findings.
  • Interpret review requirements and identify exceptions along with their associated risk levels.
  • Work with supervisor to document data request needs from said Partners and servicers and track for data fulfillment.
  • Support the National Products Quality Assurance staff as back-up to the specialist on operational tasks, which may include answering minimal customer calls, inbox and misdirected mail management on a weekly rotational basis.
  • Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  • Adhere to compliance procedures and participate in required compliance training.

Benefits

  • Comprehensive Healthcare Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Optional access to additional life, disability, and other forms of insurance.
  • 401(k) & ESOP Profit Sharing
  • Match of up to 7% of your contributions to your retirement account.
  • Wellness Program
  • Student loan repayment assistance program.
  • Tuition reimbursement.
  • Robust internal training program
  • Job shadowing
  • Mentorship program
  • Paid Volunteer Service Hours (16 hours)
  • In-house Childcare & Preschool
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