Quality Assurance Analyst III (US) - Strategic Card Program

TD Bank • Brooklyn Park, MN

11d • Hybrid

About The Position

The Quality Assurance Analyst III ensures that overall service and department quality standards are met within Governance & Control. The role monitors performance and compliance, coordinates quality-control and compliance activities, and identifies and implements process improvements. It also leads complex projects, supports department leadership with trend analysis and performance feedback, and provides training, guidance, and procedural updates to staff. The position is based at Target Headquarters in Brooklyn Park, Minnesota, with in-office attendance every Tuesday. The schedule is Monday through Friday, either 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m., with flexibility needed for possible evening and weekend work.

The analyst maintains expert knowledge of department systems, assists with system implementation or conversion, and creates and updates manuals, reports, and other documents. The role is expected to support excellent service to internal partners, vendors, and customers, contribute to a positive and inclusive team environment, communicate project progress, and model TD’s culture and service standards.

Requirements

• Bachelor’s degree, or progressive work experience in addition to the stated experience requirement.
• At least 5 years of related experience.
• Excellent written and verbal communication skills.
• Proven time-management and organizational skills.
• Strong computer skills.
• Ability to work flexible hours, including possible evenings and weekends.
• Proven problem-solving skills.
• Excellent interpersonal skills.
• Ability to work as an active participant in a team and independently.
• Experience in an unpredictable, fast-paced environment.
• Strong attention to detail.
• Strong leadership skills.

Nice To Haves

• FISERV experience.
• Experience with federal regulation involving revolving credit.

Responsibilities

• Ensure adherence to established quality standards.
• Provide leadership and direction to less experienced staff; may provide training and guidance to team members.
• Lead and execute complex projects that support company or department objectives, including directing the work of others.
• Identify, recommend, and implement opportunities to improve service quality and streamline functions.
• Recommend and implement department training needs; develop, recommend, facilitate, or coordinate employee training.
• Maintain expert knowledge of company or department systems; assist with system implementation or conversion and consult management as needed.
• Coordinate quality-control and compliance activities.
• Create and update manuals, reports, and other documents.
• Participate in special projects and perform additional duties as assigned.
• Monitor employee or division performance to ensure compliance with department and company standards.
• Keep staff informed about procedural changes or enhancements.
• Support department leadership with trend analysis, information gathering, performance feedback, and related activities.
• Support the Bank’s Customer Service Strategy and provide high-quality service to internal partners, vendors, and customers.
• Contribute to the ongoing improvement of the partner and customer experience.
• Participate fully as a team member, contribute to a positive work environment, and communicate project status and issues to the team.
• Share information and knowledge and learn from the expertise of others.
• Contribute to an inclusive culture and respectful, ethical working environment.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training programs, mentoring programs, and access to an online learning platform.
• Reward and recognition programs.
• Variable compensation or incentive awards may be available, generally through participation in an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior