Quality Assurance Analyst III (US) - Strategic Card Program
About The Position
The Quality Assurance Analyst III is responsible for ensuring overall service and department quality standards are met. The role coordinates quality control and compliance activities, monitors employee and division performance against standards, and identifies and implements process improvements. It also provides leadership and guidance to less experienced staff, develops and coordinates training, maintains expert knowledge of department systems, and supports department leadership with trend analysis, information gathering, and performance feedback. The position is based at Target Headquarters in Brooklyn Park, Minnesota, with an in-office requirement every Tuesday. The stated schedule is Monday through Friday, either 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m.; flexible hours, including possible evenings and weekends, may be required. The role involves continuous sedentary work, multitasking, use of standard office equipment, sitting, concentration, and reading, writing, and comprehending instructions. Occasional domestic travel is listed.
Requirements
- Bachelor’s degree or progressive work experience in addition to the required related experience.
- At least 5 years of related experience.
- Excellent written and verbal communication skills.
- Proven time-management and organizational skills.
- Strong computer skills.
- Ability to work flexible hours, including possible evenings and weekends.
- Proven problem-solving skills.
- Excellent interpersonal skills.
- Ability to work actively as part of a team and independently.
- Experience working in an unpredictable, fast-paced environment.
- Attention to detail.
- Strong leadership skills.
Nice To Haves
- FISERV experience.
- Experience with federal regulation involving revolving credit.
Responsibilities
- Ensure adherence to established quality standards.
- Provide leadership and direction to less experienced staff.
- Lead and execute complex projects to attain company or department objectives, including directing others’ work.
- Identify opportunities to improve processes, service quality, and efficiency.
- Recommend and implement department training needs; develop, facilitate, or coordinate employee training.
- Maintain expert knowledge of company or department systems, assist with system implementation or conversion, and consult with management as needed.
- Coordinate quality control and compliance activities.
- Create and update manuals, reports, and other documents.
- Participate in special projects and perform additional duties as assigned.
- Monitor employee and division performance for compliance with department and company standards.
- Keep staff informed of procedural changes and enhancements.
- Support department leadership with trend analysis, information gathering, performance feedback, and related activities.
- Contribute to a positive, ethical, respectful, and inclusive working environment; communicate openly and model company culture.
- Participate in meetings and coaching sessions.
- Support the Bank’s Customer Service Strategy and consider the impact of decisions on TD, its customers, and stakeholders.
- Provide high-quality service to internal partners, vendors, and customers, and contribute to ongoing improvements in the partner and customer experience.
- Participate fully as a team member, communicate project and issue updates, share knowledge, and learn from others.
- May provide leadership, training, and guidance to other team members.
Benefits
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
- Banking benefits and discounts.
- Career development.
- Reward and recognition programs.
- Training programs.
- Online learning platform and mentoring programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
