Quality Assurance Administrator
About The Position
Wells Fargo’s Global Payments & Liquidity team is an integrated product organization that delivers payments, data, liquidity, and associated lending solutions for commercial clients. The Quality Assurance Administrator supports the WellsOne Fraud and Billing Quality Assurance program by performing hands-on quality reviews, ensuring adherence to standards, maintaining program documentation, and supporting operational excellence. The role reviews and scores work, supports calibration and dispute processes, develops training, and promotes consistency, transparency, and continuous improvement. It reports to the Quality Assurance Associate Manager and supports the broader QA team in delivering accurate, timely, and well-governed quality outcomes. The position is hybrid, with work from the posted office location required three days per week. The schedule is Monday through Friday between 6 a.m. and 4 p.m. Mountain Time. The role is not eligible for visa sponsorship. Specific compliance policies may apply to outside activities and personal investing; affected employees must provide required information to the Wells Fargo Personal Account Dealing team and follow applicable policies.
Requirements
- At least 1 year of Quality Assurance support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
- Must be willing to work from the posted office location three days per week.
- Must work Monday through Friday within the 6 a.m. to 4 p.m. Mountain Time schedule.
Nice To Haves
- Experience supporting QA in fraud, billing, payments, or financial services environments.
- Strong analytical skills and ability to identify trends, gaps, and root-cause drivers.
- Ability to interpret policies, procedures, and regulatory requirements and translate them into QA decisions.
- Proficiency with QA scorecards, workflow tools, reporting systems, and Excel.
- Strong written and verbal communication skills, including documentation and training experience.
- Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment.
- Ability to perform detailed QA reviews accurately and consistently while adhering to standards.
- Ability to support a high-volume QA environment and collaborate with stakeholders across Fraud, Billing, and QA leadership.
Responsibilities
- Perform hands-on QA scoring and review of WellsOne Fraud and Billing work for accuracy, policy adherence, compliance alignment, and correct application of procedures.
- Apply QA methodology, scoring standards, and review thresholds consistently across assigned evaluations.
- Maintain documentation integrity, support controls, and follow established quality methodologies.
- Document exceptions, errors, and discrepancies, and escalate issues in accordance with team procedures.
- Make final scoring decisions on fraud and dispute work and document and communicate outcomes.
- Review systems, workstreams, and documentation to verify company standards, note exceptions, and escalate issues appropriately.
- Maintain, update, and improve desktop procedures, job aids, and QA process documentation in partnership with the QA Associate Manager.
- Support production of QA metrics, performance summaries, and insights about trends, gaps, or risk indicators.
- Assist in developing and maintaining product-specific databases, QA repositories, and reference materials.
- Prepare calibration materials, facilitate calibration sessions, and promote scoring consistency across reviewers and stakeholders.
- Design, update, and deliver role-specific training for onboarding, skill development, policy changes, and continuous improvement.
- Provide coaching and feedback to QA team members to promote accuracy, standards adherence, and capability building.
- Support performance expectation tracking and contribute performance-related insights for the QA Associate Manager.
- Respond to QA inquiries and provide guidance on regulations, compliance requirements, policies, and procedures.
- Escalate material errors, systemic issues, and trend concerns, and partner with the QA Associate Manager on root-cause identification and resolution.
- Collaborate with business partners, operational leaders, and QA team members to provide visibility into quality outcomes and emerging risks.
- Promote teamwork, knowledge sharing, accuracy, consistency, and focus on client impact.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
