Quality Assessment Coordinator

Chick-fil-A • Mobile, AL

3d

About The Position

The Quality Assessment Coordinator leads daily restaurant shifts and owns Self Assessments for Quality and Food Safety. The role supports the Leadership Team by protecting product quality and ensuring guests receive meals that are hot, fresh, and accurately packaged. The coordinator conducts quality checks across the kitchen and front counter, trains Team Members on quality standards, audits food presentation and packaging, and provides immediate coaching when standards are not met. The position also involves leading shift operations, conducting pre-shift quality huddles, maintaining a clean and food-safe environment, and providing daily feedback to the Quality & Customer Experience Director.

Requirements

• Demonstrated attention to detail and commitment to serving guests products that meet quality standards.
• Ability to give direct, constructive feedback to teammates in a supportive and respectful way.

Responsibilities

• Conduct physical quality checks across the kitchen and front counter, including cooked protein temperatures, bun toast color, waffle fry crispness, and beverage calibration.
• Train Team Members to pay close attention to quality standards during their shifts.
• Inspect sandwiches, salads, and catering trays for neat assembly, clean packaging, and accurate sticker placement.
• Discard products that do not meet quality standards and coach Team Members on the correct procedures.
• Run shift zones and lead pre-shift quality huddles.
• Maintain a clean, food-safe environment across the building.
• Provide the Quality & Customer Experience Director with daily feedback on food execution and areas needing attention.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed